03 feb
Passion.io
Xico
.Coming Soon!
Senior Technical Support Specialist at Passion.IoAre you ready to join the niche-leading platform for creators and take our technical support to the next level?BUT….
We don't just need any Technical Support Specialist….We need someone who thrives on improving processes and solving complex puzzles.
Someone who enjoys tackling challenges the way others enjoy a favorite hobby, constantly finding joy in crafting mind-bending solutions that elevate the customer support experience to new heights.If you're passionate about delivering exceptional support and always eager to innovate and refine, Passion.Io is your perfect home!
Join our dynamic team and be part of a revolution that empowers creators and changes lives!What you can expect:Imagine being at the forefront of customer satisfaction, where your expertise turns challenges into triumphs.
Here's how you'll make your mark:Be the Tech Guru: Deliver outstanding Tier 2 support, delighting customers with your technical expertise.Continuous Improvement Enthusiast: Identify improvement potentials in customer support processes, driving efficiency and enhancing the customer experience.Customer Hero: Provide top-notch tech support, resolving issues quickly and effectively while maintaining high satisfaction scores.Product Interaction Pioneer: Engage with our product, providing proactive suggestions for improvement through root cause analysis and feedback.Sync with the Stars: Enjoy working during US time zones (ET or PST), making sure our customers get stellar support exactly when they need it!What you bring to the table:Are you the problem-solver we've been searching for?Here's what you need:Proven Expertise: 3-4 years of technical support experience in SaaS, ideally in the Creator space,
handling customer inquiries and resolving complex issues.Technical Proficiency: Experience with HubSpot and working with remote, globally distributed teams.Collaboration Maestro: Track record of cross-functional collaboration with engineering, sales, and other teams.Self-Motivated Problem-Solver: Thrives in ambiguous situations and driven by improving processes and solving recurring problems.Customer Focus: A passion for driving value for customers - helping non-technical customers with technical products and identifying upsell opportunities.Skills that set you apart:Do you have the special qualities that make you stand out?Here's what will make you shine:Creator Economy Insight: Experience in the Creator space and familiar with its unique challenges.Process Improvement Pro:
A knack for identifying and implementing improvements in Help Centers or data quality.Tech Innovator: Experience with AI chatbots or enhancing self-service efficiency.Customer Success Driver: A history of working with CS teams that proactively drive value and upsell opportunities.Why Passion.Io is your Perfect Fit:Passion
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.