02 feb
Marriott International
Xico
.
**Job Number** 24036092**Job Category** Rooms & Guest Services Operations**Location** Courtyard Mexico City Toreo, Periferico Boulevard Manuel Avila Camacho No 150, Mexico City, MÉX, Mexico VIEW ON MAP**Schedule** Full-Time**Located Remotely?
** N**Relocation?
** N**Position Type** Management**JOB SUMMARY**Assists the General Manager in all aspects of Food & Beverage and Rooms Operations including guest and employee satisfaction.
Assists the General Manager in the implementation of property-wide brand strategy initiatives.
**CANDIDATE PROFILE****Education and Experience**- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management,
or related major; 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.OR- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
**CORE WORK ACTIVITIES****Managing Food and Beverage and Rooms Operations**- Conducts quarterly Food & Beverage audits in accordance with SOPs to ensure the Food & Beverage budget meets targets; reviews results with the General Manager and taking corrective action as necessary.- Coordinates all Food & Beverage functions and communication.- Conducts quarterly Rooms Operations audits in accordance with SOPs to ensure the Rooms Operations budget meets targets; reviews results with the General Manager and taking corrective action as necessary.
**Managing Property Operations and Department Budgets**- Conducts walk-through to confirm the building is well maintained and guest areas have an atmosphere that meets or exceeds expectations.- Motivates team to achieve operational excellence; encouraging calculated risk-taking.- Maintains profit margins without compromising guest or employee satisfaction.- Maintains the property as a safe and secure facility for guests and employees.
**Managing the Guest Experience**- Fosters employee commitment to providing excellent service, hosts/participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.- Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.- Attends pre- and post-convention meetings to establish relationship with customer, understands group needs,
sets and manages expectations.- Incorporates guest satisfaction as a component of staff/operations meetings.- Reviews guest satisfaction results and other data to identify areas of improvement; takes corrective actionas appropriate.
**Supporting the Sales and Marketing Strategy**- Assists in building relationships with local civic leaders, community and business organizations to further increase brand/product awareness
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.