02 feb
Zb. Io
Xico
**Title: End User Support Analyst****Mode: Contract****Duration : 6 -12 Months Contract + Possible Extension (Depending On business needs)****Industry Type: Oilfield****Location : Mexico City****Working a 12hr shift for a 14 ON/7 Off OR a 7On/7 Off period**.- Client is looking is currently hiring an **End User Support Analyst**, This is an office-based position with **12-hour rotation shift**.You will be responsible for monitoring real-time drilling and wireline data, incident management, and data quality assurance.It demands the highest level of **customer service** to internal and external customers and will challenge your ability to perform in a high-paced environment.
Member will be provided goals which must be met on a monthly basis to continue employment.
**Essential Responsibilities**:- **Troubleshooting of incidents and escalation**:- Help maintain and develop Standard Operating Procedures- Communicate and facilitate continuous improvement- Work with regional and global teams to ensure resilience of service and information security- Additional projects as assigned by Services Center Manager or Group Lead**Qualifications/Requirements**:- Bachelor's Degree in IT, Science or Engineering- 1-2 years of oilfield operational experience- **Customer Service or IT experience**:- Knowledge of incident management systems- Ability to facilitate multi-cultural, multi-location teams- Commitment to customer service and ability to work in a team oriented environment- Self-directed, goal oriented and innovative- Excellent communication and interpersonal skills- Detail oriented and experienced in working with strict deadlines- Excellent written and verbal communication skills- Strong desire to develop and grow in knowledge and experience- Ability to multi-task in a fast paced dynamic environment**Job Type**:
ContractPay: $40,000.00 - $45,000.00 per month**Experience**:- Customer Support: 2 years (required)- Incident Management: 2 years (required)- Oilfield: 2 years (preferred)- ITIL: 1 year (preferred)- ServiceNow: 1 year (preferred)Work Location: In person
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.