02 feb
Ailet
Nuevo Casas Grandes
.Customer Success Manager (Account)Required work experience: From 2 yearsFull time, remote work**About the company**We're Ailet, a leading tech company providing high-tech services to the FMCG/Retail sector using image recognition technologies to boost sales efficiency.
Our solutions grant real-time measurements of the most relevant shelf indicators.
We help brands to know what's happening in-store and how to improve sales performances.Ailet is collaborating with the strongest brands in the FMCG community.
We already worked with Danone, Mars, Kraft Heinz, and P&G.; We have more than 30 clients Worldwide.Due to scalability and business growth, we are looking for a **Customer Success Manager.
****Why join us**- Creating long-lasting client relationships and developing the businesses are our main goals.- Committing to the success of our clients all over the globe is our strategy.- We've found an incredibly strong product-market fit across global CPG brands.- Ailet is committed to continue success and facilitate the growth empowered by the best team and investors.
**What our Customer Success Manager will do**:**Account management**:- Become customer's advocate & escalation point; - Build relationships and collect feedback regularly; - Ensure service is provided at sufficient level of quality; - Manage relationships with all partners involved; - Orchestrate overall billing and payments.
**Customer Success**:- Know customer's processes and KPIs; - Make sure Ailet solution drives customer's operational excellence; - Conduct benchmarking analysis among trusted pool of clients; - Consult customers on best-in-class processes and latest IR use-cases; - Catch market trends and share it with Ailet R&D; team (product managers); - Conduct business review meetings with customers, obtain data for case-studies.
**Farming**:- Grow MRR through up-sell and cross-sell potential; - Build yearly revenue plan for each entrusted customer and execute it; - Ensure benchmarking level of customers retention; - Maintain NRR (Net Revenue Retention) KPI at a strongly positive level.
**Who we're looking for**:- English and Spanish speaking/writing at B2+ is **a must**; - Experience in CSM or BDM in the field of FMCG, Retail up to 2 years; - 2+ years of experiencein **B2B SaaS sales and marketing**; - Excellent verbal & written presentation and project management, creating projects analytics, interaction with all levels both internally and externally.- Experience in the creation of a sales plan and its implementation; - Experience in developing,
implementing and conducting customer surveys (NPS).
Processing the results of surveys on product satisfaction; - Advanced digital literacy.
**Nice to have**:- Experience with Enterprise clients; - Technical background
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.