(SMV-535) | Helpdesk Associate - Tech Support (Native English)

(SMV-535) | Helpdesk Associate - Tech Support (Native English)

02 feb
|
Ntt Data Services
|
Nuevo Casas Grandes

02 feb

Ntt Data Services

Nuevo Casas Grandes

**Requirements**:- **Live in Mexico and be a Mexican citizen**:- **Finished high school (a copy of your official certificate of completion will be requested) It must be approved by SEP, in case of having a diploma from a US high school we would ask you for your transcript.
**:- Availability to work 45 hours per week- Interest in working on **Morning / Afternoon / Night shifts (rotational shifts,



we are looking for someone with full availability)**:- **NATIVE or ALMOST NATIVE ENGLISH**:- Looking to work in IT Environment- **6 months of experience in Customer Service and/or Tech Support**:- **basic troubleshooting process****We Offer**:- Grocery Tickets - 12% of base salary- 30 days of Christmas bonus- 10 days of vacations- 50% Vacation bonus- 5 personal days per year- Medical insurance (You and your family)- Life insurance- Opportunity to grow in the company**Activities**- General L1 support for hardware and MS Office packages- Answer technical support calls providing and escalating to other support groups- Document troubleshooting steps and detailed description of the customer incidents and requests- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures**Salary**: $17,300.00 per monthApplication Question(s):- Are you available to work rotational shifts?- Have you worked with Citrix, Cisco AnyConnect or Active Directory before?- Do you have NATIVE pronunciation in English?
(100% U.S. native speaker)- Do you have your high school OFFICIAL diploma?
(certificado con sello de la SEP), en caso de ser de una escuela extranjera se necesita tener el TRANSCRIPT

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.com.mx/empleo/138364282/smv-535-helpdesk-associate-tech-support-native-english-nuevo-casas-grandes/?utm_source=html

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