02 feb
Medical Departures
Nuevo Casas Grandes
.
**JOB TITLE**:Inside Sales Support**BASE SALARY**:Start at $900 - $1100 USDollar ++**COMMISSION**: $500-$1,000 USDollar per month (depends on sales performance)**OTHER ALLOWANCE/BENEFIT**:- 100% Work from home- Mobile Data and Internet allowance,- Healthcare Benefits (After complete probation)- Unlimited vacation (PTO)- Maternity/Paternity Leave**About the role**:**Your responsibilities**:- Work closely with Inside Sales agents to book & confirm appointments with our global partner network of dental & medical clinics via all available channels in English & Spanish.- Work with Inside Sales agents, partner clinics & patients to gather details to provide accurate quotes according to established SLAs- Make outbound sales calls (VIP calls)
through phone/WhatsApp to remind patients of their pending appointments (1 week, 3 days, the day before appointment date)- Make outbound sales calls (VIP calls) through phone/WhatsApp to follow-up with who attended their appointments to see how they are doing and book follow-up appointments (1 week, 3 days, the day after appointment date)- Meet and beat daily, weekly and monthly confirmation, quote, SLA targets- Accurately document, tag, create follow-up tasks every interaction with prospects and patients into a CRM tool- Follow-up with tasks by meeting/beating established SLAs- Work within the agreed shift schedule.
(Available to work on weekends.. if required)- Attend weekly 1-on-1s, team meetings and training and coaching sessions as required.- Help build the world's largest global medical and dental online agency.
**Requirements**:- 2+ years of experience in a sales support or customer service role- Strong communication and interpersonal skills- Ability to work in a fast-paced environment and meet tight deadlines- Detail-oriented with strong organizational and time-management skills- Ability to work independently and as part of a team- Fluent in English (verbal and written) *need-2-have*- Fluent in Spanish (verbal and written) *need-2-have*- Extensive technical experience with: MS Office (Outlook, Word, Excel, Teams Chat) or Google Business suite (Gmail, Calendar, Meet, Docs, Drive), CRM (Zoho, Zendesk, Salesforce, SugarCRM, Freshworks), phones (Twilio, RingCentral, Dialpad, CallTrackingMetrics, Tollfreeforwarding), chat (LiveChat, Olark,- Familiarity & knowledge of dental or medical procedures *nice-2-have*- Excellent listening and writing skills- 40+ WPM typing ability- Travel savvy - international travel experience *nice-2-have*- Ability to work responsibly and productively from a remote home-office environment with good time management.- Weekend availability, according to shift schedule (5 days on, 2 days off)**Equipment requirement**:- High speed internet connection- Reliable computer with webcam and microphone interface**About Us**:Medical Departures Inc
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