[QCA-170] | Help Desk Analyst I

[QCA-170] | Help Desk Analyst I

Capgemini is seeking a highly motivated and detail-oriented Help Desk Analyst I for a top 10 US Insurance Carrier.
In this role you will be responsible for:
Provides basic service desk support for issues and service requests related to hardware, software, network/mainframe connectivity and application support within an enterprise support team.Acts as a representative of technical services to customers.
Initiates, escalates,



and resolves incidents and/or service requests.Conducts timely 1st level problem determination for incidents using documented procedures.Acquires and maintains up-to-date knowledge of relevant product/service offerings and support procedures to provide technically accurate solutions to customers.Must be able to provide clear, concise information through written and verbal communications.
Accurately documents issues, steps taken, and results following quality guidelines.Creates a positive customer experience in every interaction.Work Experience: Minimum Required: 1-3 years
English Proficiency: Fluent
Required Education: Minimum Required: None required / Preferred: Bachelor
Required branch of study: One year of technical experience in an enterprise support environment or equivalent education / technical certifications.
Additional Preferred Skills:
Remote support (enterprise) experience preferredContact Center experience preferredFlexibility to work within 18x7x365 support teamPreferred experience in CompTIA A+, Net+, Microsoft Desktop Professional, ServiceNow, Device Manager and Active Directory.Competitive compensation and benefits package:




Competitive salary and performance-based bonusesComprehensive benefits packageCareer development and training opportunitiesFlexible work arrangements (remote and/or office-based)Dynamic and inclusive work culture within a globally renowned groupPrivate Health InsurancePension PlanPaid Time OffTraining & DevelopmentNote: Benefits differ based on employee level.
About Capgemini
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.
The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future.
It is a responsible and diverse organization of over 340,000 team members in more than 50 countries.
With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast-evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

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