02 feb
Unilever
Tultitlán de Mariano Escobedo
Service Lines/Domain/Foundation: Uniops Business Operations – Commercial Experience
Reports to: Commercial Experience Market Director Latin America
Scope: Latin America
Location: Mexico
Language: English and Spanish (fluent)
TERMS & CONDITIONS: Tultitlán - Mexico, Hybrid
WHO ARE WE? Business Operations is a global organization focused on simplifying and digitizing Unilever's operations for unlocking growth and creating value by making our processes and systems simpler, integrated, and easier to work with.
Within UniOps, the Commercial Experience [ComEx] team has always been a pioneering organization providing financial and Supplier operations across Unilever.
Supplier Operations oversees the entire procurement lifecycle,
including onboarding and managing master data for 54,000 suppliers, handling contracts and payments for €38 billion in procurement spend, and processing travel expense statements for 40,000 employees.
The team also manages tail spend sourcing for MBS and Capex/MRO, the forecasting process, and the execution of the Responsible Partner Policy.
PURPOSE OF THE ROLE The Source to Pay (S2P) Service Delivery Manager plays a key role in driving the Supplier operations agenda in the market, ensuring delivery of payments operations in some LATAM countries, along with ensuring process governance and driving compliance to controls.
WHAT WILL YOUR MAIN RESPONSIBILITIES BE Service delivery of operational metrics for payments, overdues management, and other critical operational KPI's.Driving delivery through 3rd party service provider.Escalation point within the market for resolving S2P issues and directing users to the right resources on training and helpdesk.Delivering balance sheet hygiene on GRIR, vendor open items, etc.
in partnership with Control Service centre.Ensure that 3rd party service provider operates GFCF and GPM controls and be accountable for their effectiveness.Accountable for ensuring GPM compliance, approving DTPs, and reporting exceptions.Ensure the IHD (supplier help desk) improves service end users experience as well as suppliers.Ensure robust root cause analysis and take preventive actions through process corrections.Drive governance with key stakeholders, including Controllers and procurement.Single point of contact for S2P Audits.Leading transformation projects and continuous improvement ideas.Play a key role to improve operational effectiveness and address user pain points in the end-to-end S2P process.Talent Catalyst - Coaching team members for timely and effective delivery.STAKEHOLDERS Internal: MCO Finance Team,
Financial ControllerSupplier operations Leadership teamMarket Operations Director for the regionDirects Procurement Teams NetworksIndirect's Procurement/business usersPlanning TeamsP2P usersR2R TeamsGlobal S2P teams /PEC teamsExternal: 3rd Party Service ProvidersUnilever suppliersEXPERIENCES & QUALIFICATIONS University Graduate / Qualified accountant / Engineering (or similar experience)3-5 years' experience in Finance/Supply chain in business partnering an advantageStrong knowledge of key Finance and Procurement Contracting processes in S2P areaHigh Financial / Supply chain skillsService Delivery experience beneficialLeadership and collaboration skillsSKILLS Project Management & Change Management FacilitationAnalyticsPerformance improvementNegotiation beneficial,
exposure to senior stakeholdersAbility to work under pressure with often conflicting internal targetsStrong Excel skillsEnhance stakeholder experienceStorytellingStrategyWorking knowledge of SAP (preferred, not necessary)COMPETENCIES External Orientation (focus on customer; deliver excellent results)Result oriented (makes decisions under uncertainty, ensures great execution)Team Alignment (team player; supports and respects others)Working in partnership with clients, vendors, and service providersUnilever is an organisation committed to equity, inclusion, and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities.
We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business.
At Unilever we are interested in every individual bringing their 'Whole Self' to work and this includes you!
Thus, if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
#J-18808-Ljbffr
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.