02 feb
Tbwa Chiat/Day
Xico
.Regulatory Solutions Analyst - OmbudsmanAbout NubankNubank was founded in 2013 to free people from a bureaucratic, slow and inefficient financial system.
Since then, through innovative technology and outstanding customer service, the company has been redefining people's relationships with money across Latin America.
With operations in Brazil, Mexico, and Colombia, Nubank is today one of the largest digital banking platforms and technology-leading companies in the world.Today, Nubank is a global company, with offices in São Paulo (Brazil), Mexico City (Mexico), Buenos Aires (Argentina), Bogotá (Colombia), Durham (United States), and Berlin (Germany).
For more information,
visit www.Nu.Com.Mx.About the roleComply with the mandatory regulatory reports of the national authorities, as well as respond to the Queries, Claims, or Clarifications that Clients present in the UNE and Policy Enforcement that is part of the Nu México Ombudsman Squad.
The Analyst will help verify that national laws, provisions derived from them, standards and best practices related to KYC and AML/FT policies and the data for Client registration are being adequately implemented in the operational routines of RegSol Mx.Typical responsibilities:Guarantee the best experience to our clients as part of the UNE structure of the entity.Contribute to answering Queries, Claims, or Clarifications from Clients regarding their products.Identify inconsistent information in the collection of personal data and documentation of Clients to ensure regulatory adherence.Support in the consolidation of all CONDUSEF regulatory obligations, platforms, and reporting requirements.Maintain efficient UNE Reception Facilities.Record and assign folio numbers to Client Queries, Claims,
or Clarifications.Prepare response projects to customer requests within established legal deadlines.Communicate the resolution of Queries, Claims, or Clarifications to Clients.Keep a record of all Queries, Claims, or Clarifications made in the last 2 years.Follow up on requests for information and/or documentation sent and received through Slack.Support in the preparation of quarterly and monthly reports to CONDUSEF.Keep UNE information updated on the official Nu website and the CONDUSEF REUNE system.Document existing routines to identify areas of improvement in the processes of the RegSol Mx Squads.Make reports to the Ombudsman Lead regarding the results of compliance tests.Support the review of regulatory compliance of RegSol Mx's operational procedures and routines.Qualifications:You will succeed if…You are detail-oriented, diligent, organized,
and enjoy operational activities.You are proactive and autonomous, with an interest in creating and improving processes.You can communicate clearly, succinctly, and effectively.You are excellent in oral and written communication in Spanish and/or English.It will be a differential if you…Have previous experience in client attention
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.