02 feb
Unbottleneck®
Nuevo Casas Grandes
We are seeking a Virtual Medical Receptionist to join our eyecare practice.
Previous experience in the eyecare industry is required, and fluency in English and Spanish is essential.
As the front-line representative, you will play a crucial role in maintaining and enhancing the patient experience and satisfaction.
Your primary objective will be to ensure patient comfort and provide them with accurate information.
As a Virtual Medical Receptionist, you will be responsible for various receptionist and clerical duties within our optical practice.
**Job duties and responsibilities**:- Professionally handle all incoming calls, schedule appointments,
and appropriately redirect or take messages.- Provide prompt and comprehensive responses to customer inquiries and address any complaints effectively.- Gather necessary information from patients and medical insurance providers.- Verify medical insurance benefits and efficiently submit insurance claims.- Place orders for supplies as required.- Maintain accurate and updated records and files.- Provide general administrative support to the practice.
**Job requirements and qualifications**:- Experience working in the eyecare industry- Fluency in both English and Spanish- Preferred experience and knowledge in medical insurance verification and claim submission- Proficiency in common online systems like G Suite and MS Office (especially Excel and Word)- High School diploma- Additional qualifications will be a plus**Soft Skills**:- Demonstrated critical thinking and problem-solving abilities- Strong team player- Excellent time-management skills- Exceptional interpersonal and communication skills- Customer-centric approach- Ability to multitask effectively- Reliable and punctual**Other Requirements**:- Reliable high-speed fibre internet connection (Between 50 - 100 Mbps minimum)- Personal laptop or desktop computer- Adequate backup power supply for potential outages- Good quality headset with a built-in microphone- Working hours aligned with the practice's operational hours
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.