02 feb
Unilever Brazil
Estado de México
Service Lines/Domain/Foundation: Uniops Business Operations – Commercial Experience
Reports to: Commercial Experience Market Director Latin America
Scope: Latin America
Location: Mexico
Language: English and Spanish (fluent).
Effective communications both written and oral in English and Spanish.
TERMS & CONDITIONS: Tultitlán - Mexico, Hybrid
WHO ARE WE? Business Operations is a global organization focused on simplifying and digitizing Unilever's operations for unlocking growth and creating value by making our processes and systems simpler, integrated, and easier to work with.
Within UniOps, the Commercial Experience [ComEx] team has always been a pioneering organization providing financial and Supplier operations across Unilever.
Supplier Operations oversees the entire procurement lifecycle, including onboarding and managing master data for 54,000 suppliers, handling contracts and payments for €38 billion in procurement spend, and processing travel expense statements for 40,000 employees.
The team is focused on simplifying, digitizing, and automating processes to achieve digital-native costs and operational KPIs.
PURPOSE OF THE ROLE The Source to Pay (S2P) Service Delivery Manager plays a key role in driving Supplier operations agenda in the market, ensuring delivery of payments operations in some LATAM countries, ensuring process governance, and driving compliance to controls.
WHAT WILL YOUR MAIN RESPONSIBILITIES BE Service delivery of operational metrics for payments, overdues management and other critical operational KPI's.
Driving delivery through 3rd party service provider.
Escalation point within market for resolving S2P issues and directing users to the right resources on training and helpdesk.
Delivering balance sheet hygiene on GRIR, vendor open items, etc.,
in partnership with Control Service centre.
Ensure that 3rd party service provider operates GFCF and GPM controls and be accountable for their effectiveness.
Accountable for ensuring GPM compliance, approving DTPs and reporting exceptions.
Ensure the IHD (supplier help desk) improves service end users experience.
Ensure robust root cause analysis and take preventive actions through process corrections.
Drive governance with key stakeholders, eg Controllers, procurement, etc.
Single point of contact for S2P Audits.
Leading transformation projects and continuous improvement ideas.
Play a key role to improve operational effectiveness and address user pain points in the end to end S2P process.
Talent Catalyst - Coaching team members for timely and effective delivery.
STAKEHOLDERS Internal: MCO Finance Team,
Financial Controller
Supplier operations Leadership team
Market Operations Director for the region
Directs Procurement Teams Networks
Indirect's Procurement/business users
Planning Teams
P2P users
R2R Teams
Global S2P teams / PEC teams
External: 3rd Party Service Providers
Unilever suppliers
EXPERIENCES & QUALIFICATIONS University Graduate / Qualified accountant / Engineering (or similar experience)
3-5 years' experience in Finance/Supply chain in business partnering an advantage
Strong knowledge of key Finance and Procurement Contracting processes in S2P area
High Financial / Supply chain skills
Service Delivery experience beneficial
Leadership, collaboration, which will support/challenge/improve ways of working within the S2P area.
SKILLS Project Management & Change Management Facilitation
Analytics
Performance improvement
Negotiation beneficial, exposure to senior stakeholders
Ability to work under pressure with often conflicting internal targets
Strong Excel skills
Enhance stakeholder experience
Storytelling
Strategy
Working knowledge of SAP (preferred, not necessary)
COMPETENCIES External Orientation (focus on customer; deliver excellent result)
Result oriented (makes decisions under uncertainty, ensures great execution)
Team Alignment (team player; supports and respects others)
Working in partnership with clients, vendors and service providers
A Unilever é uma organização comprometida com equidade, inclusão e diversidade para impulsionar nossos resultados de negócios e criar um futuro melhor, a cada dia, para nossos diversos funcionários, consumidores globais, parceiros e comunidades.
Acreditamos que uma força de trabalho diversificada nos permite igualar nossas ambições de crescimento e impulsionar a inclusão em todo o negócio.
Na Unilever estamos interessados em cada indivíduo trazendo seu "Eu como um todo" para o trabalho e isso inclui você!
Assim, se você precisar de algum suporte ou requisitos de acesso, nós o encorajamos a nos aconselhar no momento de sua inscrição para que possamos apoiá-lo através de sua jornada de recrutamento.
#J-18808-Ljbffr
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.