02 feb
American Express Global Business Travel
Xico
.Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry.
We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.Ready to explore a career path?
Start your journey.The LATAM Client Management Executive will be passionate about driving client satisfaction, ensuring initiatives are delivered as well as maintaining and developing the client relationship as well as identifying and delivering new opportunities.
This role requires a strong knowledge of the travel industry and understands Amex GBT's products and solutions as well as a strong operational background.The Client Management Executive role is to grow and increase the non-transactional revenue through a combination of outstanding relationship management and consultative sales skills and develop a sophisticated ability to synthesize client needs and identify innovative solutions.What You'll DoDeveloping an in-depth understanding of key business drivers, organizational culture, and the driven position of the client.Lead business planning, quarterly and annual reviews.Proactively recognize risks, identify an action plan and coordinate mitigation actions with Traveler Care leaders.Maintain and share industry knowledge with client, especially key themes such as balanced travel, responsible travel and NDC.Maintain and increase client web of influence.Ensure service delivery is as per contract, through important metric and SLA measurement.Growing profitability by proactively identifying new opportunities and delivering innovative solutions that continue to contribute to our clients.Develop creative pricing strategies and contributing to ongoing client P&L; management.Develop client innovation forums, including agenda ideas and content, guest speakers, panelists, and facilitators specific to driving premium revenue.React to changing client needs and be prepared to flex to new projects.Handle internal and external communications with regards to Amex GBT specific projects such as change to client facing or back-office IT system changes.What We're Looking ForBilingual English - Spanish is a must.Must have 3+ years of account/client management, DAR, sales, or consulting experience required.Previous experience with global clients.Previous global service delivery/account implementations experience a plus.Demonstrated ability to quickly learn, understand, and articulate key product and value proposition knowledge in a variety of contexts.Keen ability to communicate Amex GBT's value proposition up to and including the "C Suite."Demonstrated ability to create strategic vision, build action plans, set goals.Shown innovative problem-solving abilities and decision-making skills required, in addition to project management, prioritization, and planning skills
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