OCS-833 Service Desk Analyst

OCS-833 Service Desk Analyst

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**About GBG**GBG is the leading expert in global identity and location.
In an increasingly digital world, GBG helps businesses grow by giving them intelligence to make the best decisions about their customers, when it matters most.Every second, our global data, agile technology, and expert teams, power over 20,000 of the world's best-known organisations to reach and trust their customers.
**Reach**The precision of location data is critical to businesses that need to know exactly where their customers are so they can reduce failed deliveries, share great customer experiences and remove unnecessary costs.
We provide the unique insight to know locations as well as the people who live there,



because we understand global addresses better than anyone else.This means our customers have confidence that their products and services will arrive in time and to the right location In the race to serve global customers, we exist to help every business in the world, reach every customer in the world.
**Trust**When a digital business grows, most customers are genuine.
However, many are fraudsters who manipulate identities to gain illegitimate access.
We give our customers unique insight to decide which are trustworthy and which are fraudulent, because we understand identity better than anyone else.This means businesses can confidently onboard good customers, reward great customers and reject fraudsters.
In the fight against Identity, Fraud, trust is key, so the more you can know and the earlier you know it, the better decisions you can make.
**About the team**The role fits in the IT Support & Operations team within corporate IT, which is part of the global Technology function at GBG, working to ensure that GBG delivers a world-class experience for our team members globally.




IT Support & Operations team look after all aspects of corporate IT including the support of our team members on the tools that they need daily to successfully carry out their roles.
We ensure that services are available for team members to utilise and that such services are the best option available to GBG in terms of quality, performance, and cost.
We strive for a timely response whilst providing the best customer experience we can.
**The role**Ensure that services are available for team members to utilise and that such services are the best option available to GBG in terms of quality, performance, and cost,



all whilst delivering a positive and consistent experience.The Service Desk Analyst (Level 1) provides proactive operational support on team member tooling and internal products and services, delivering frontline customer service to GBG team members, ensuring they remain productive

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