02 feb
Entrust
Xico
Technical Product Support Specialist Tier 1 - Mexico City - 10 AM to 7 PM CT
Technical Product Support Specialist Tier 1 - Mexico City - 10 AM to 7 PM CTApply locations Mexico - Mexico City time type Full time posted on Posted 4 Days Ago job requisition id R003350
Career Growth, Flexibility and Collaboration! Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings.
Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment.
Our team makes an impact!
!
The Company: Entrust relies on curious,
dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world.
Entrust's technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.
We Believe: Securing identities is most effective when we value all identities.
We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard.
We're looking for a Technical Product Support Specialist Tier 1 - Mexico City - 10 AM to 7 PM Central Time The Technical Product Support is responsible for the support of CardWizard Solutions on customer server hardware, Windows Active Directory/ DNS/ WINS/DHCP, as well as Windows Servers in web, application and database environments to our customers in Mexico and channel partners around the world.
How you will make an impact: Provide support to assist customers and technicians with difficult technical issues
Responds to inquiries for support requests from customers, distributors and other internal teams in a timely manner.
Utilizes phone, email and remote connections to investigate customer issues
Resolves customer issues escalated from 1st level Phone Support and on-site technicians, escalating to engineering for additional support when needed
Support end-user installations, configurations, updates and migrations through problems.
Act as direct contact with internal and external customers.
Qualifications: Basic Qualifications: 2+ years of experience in an IT environment
Excellent verbal communications and customer skills
Proficient problem solving and troubleshooting skills
Experience in general networking technologies and concepts
Experience configuring and maintaining Windows Server environments associated tool and utilities.
Previous experience in a customer service environment
Must be able to lawfully work within Mexico and have unrestricted work authorization in Mexico
Preferred Qualifications: Associates degree in Information Technology or equivalent
Previous job experience in the Financial Institution industry
Advanced technical education
Professional technical certification such as A+, MCSA, MCSE or similar
Networking and/or Software Certificates such as Network+ and CCNA
SQL, IIS, TCP/IP, VMware, Cisco, SAN, LAN/WAN knowledge and experience
Experience supporting remote and mobile users and computing/communications
Experience with systems backup and recovery technologies
Why Should You Apply? Leader in the security industry
Friendly, supportive & knowledgeable teams
Opportunities for on-the-job training
You'll help secure identities!
For more information, visit www.entrust.com.
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For US roles,
or where applicable: Entrust is an EEO/AA/Disabled/Veterans Employer For Canadian roles, or where applicable: Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas.
We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities. If you require an accommodation, contact ****** . Recruiter: Xochitl Ticas Lara - ******
About UsEntrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings.
We enable organizations to safeguard their operations, evolve without compromise,
and protect their interactions in an interconnected world – so they can transform their businesses with confidence.
Entrust supports customers in 150+ countries and works with a global partner network, we are trusted by the world most trusted organizations.
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