02 feb
Mr Appliance of Delaware Valley
Nuevo Casas Grandes
.Do you get excited when helping customers find solutions?
Do you have a cheerful disposition and excellent telephone skills?
Would you like to have a part in improving the home life of families and being the person that "saves the day" for a customer?If so, we are looking for you!
Mr. Appliance is a World Class customer service company who happens to excel at repairing appliances.
We are based in the United States, providing appliance repair service in the states of Pennsylvania, New Jersey, Delaware, and Maryland.
We are looking for a remote Customer Service Representatives to join our team.If you value working with people you actually like, having fun while you work, and protecting your free time, this is the place for you.
You'll enjoy working with our office team.
Oh, and did we mentionno nights or weekends!We'll also give you the ongoing training that you'll need.
You don't even have to know how to fix appliances!Your Responsibilities as a Customer Service RepresentativeAs Customer Service Representative, you are the key component in providing excellent customer service by creating World Class customer service experiences for customers with broken appliances.Here are your primary responsibilities:- Answer incoming calls and empathize with the customer.- Schedule in-home service appointments with one of our trained Appliance Repair Technicians.- Effectively communicate with the customer to ensure they understand the appointment time and services needed.- Order and track parts to ensure efficient use of company materials.- Keep highly detailed records in our customer relationship softwarePosition Requirements- Friendly attitude: we all have bad days, but this position requires that you present a friendly face to the customer, no matter how you're feeling.- Reliable internet:
this is absolutely required.
All of your communication with customers and our team will be over the internet.
You must have an internet connection with sufficient speed and reliability to make high quality calls throughout the whole day.- Equipment: we can provide a recommended headset for calls, but you should have your own computer and a quiet workspace to take calls.
Pets, family members, and other background noises should not be heard on your phone calls.To Succeed in this Role as a Customer Service Representative, Here's What You Need:Exceptional Customer Service: In this role, you are the voice of the company.
You get to demonstrate your ability to deliver a great customer experience, showing empathy toward the customer.
People call us because there's a problem in their home.
You are there to schedule repair appointments so they can get their home fixed as soon as possible!Problem Solving: This role requires critical thinking skills and the ability to problem solve.
This ensures that our customers are satisfied, and the job gets scheduled and fixed correctly, the first time
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.