02 feb
Accor Hotels
Xico
.Company DescriptionWhy work for Accor?We are far more than a worldwide leader.
We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.Accor.Com/Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESSJob DescriptionAssist the Night Manager with the night audit processConduct Night Auditor duties whilst on shift with the Night ManagerPerform routine maintenance checks on the network and system audit controlsEnsure that staff on duty are well groomed and promote morale through encouragement of teamwork and a positive attitudeInvestigate security breaches, completing relevant forms and advising relevant authorities using the correct legal processHandle disruptive guests and ensure their discreet removal from the property if neededResponsible for all other departments in the absence of their respective managers for the duration of the night time operationEnforce policies and procedures in order to achieve superior levels of serviceAttend and conduct monthly operation meetings to review, monitor and upgrade the performance of the department through dissemination of information, explaining new directions, policies and procedures, standard operating procedures (SOPs) and training initiativesEnsure that all specified diaries and reports are maintained in an accurate and up to date mannerHandle all complaints promptly and efficiently,
ensuring follow up to determine the source of the complaint and resolution of the problemBe available at all times for guest queriesEnsure the hotel is operating efficiently and according to hotel policyEnsure all staff are on duty and in proper uniform.
Liaise with the department heads/supervisors for replacement of any absent staffEnsure all public areas, outlets and the Front Office areas are clean at all timesConduct performance appraisals on Night Audit staffMonitor occupancy to obtain maximum yieldMaintain guest history and use for all bookings as appropriateConvey all complaints and apparent problems to the appropriate department headCarry out a complete handover to the next Assistant ManagerIssue floats and keys in accordance with SOPsEnsure all basic Liquor Licensing Laws are adhered toCheck all areas for general maintenance requirementsApply full knowledge of fire procedures and take control in the case of fireAttend and actively participate in all WH&S; training required of you by the HotelReport any health or safety hazards, incidents and injuries to your Manager/Supervisor or Manager on Duty as soon as possible
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