02 feb
Gem
Xico
The Role: International Payroll Specialist
The Location: Mexico City
The Impact: Safeguard Global is a global payroll company specializing in global payroll outsourcing.
The International Payroll Specialist will be responsible for managing international payrolls in a fast-paced environment.
This role will be in charge of receiving, validating, and analyzing payroll inputs.
The role will also take full ownership of all client communications, ensuring timely responses, follow-through, and resolution of client inquiries.
Responsibilities: Establish, maintain, and develop strong and trusted client relationships that result in high client satisfaction,
acting as a primary day-to-day contact for assigned clients.Ensure timely receipt and delivery of payroll data in accordance with payroll schedules.Engage with local in-country payroll providers to meet delivery timelines while minimizing escalations.Responsible for timely and accurate submission of all payroll data to required partners and/or clients.Ensure on-time receipt and delivery of net pay and payroll reports in line with agreed-upon payroll schedules.Ensure reconciliation and validation of data according to predefined payroll processing procedures and standards.Manage inquiries from clients, internal regional service centers, and local offices via our case management tool, ensuring full resolution in line with company Service Level Agreements.Develop and drive action plans and root cause analysis reports for issues, as required.Participate in the development of processes and procedures for the team in accordance with customer and business requirements.Maintain a detailed focus on quality, accuracy,
and timeliness of payroll-related activities as assigned.Adhere to SSAE16 compliance audit controls and requirements.Additional duties as required.What we're looking for: Experience in a multi-national shared service environment.Experience processing global payroll.A professional payroll qualification.Payroll/HR/Finance/Systems background with an understanding of the core competencies of the payroll process.Strong Excel skills, advanced level.Fluent English in both spoken and written skills; Portuguese desirable.At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.
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