02 feb
Baxter
Guadalajara
**This is where you save and sustain lives**
At Baxter, we are deeply connected by our mission.
No matter your role at Baxter, your work makes a positive impact on people around the world.
You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home.
For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other.
This is where you can do your best work.
Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.
**Role Description**
The Associate Product Manager will work closely with the global Product Manager/business stakeholders/SMEs from different regions/countries to define how technology can enable business processes and drive KPI improvement.
The Associate PM is a Techno-Functional resource that can gain an understanding of the business process flows and translate that to Salesforce and other technical solutions as aligned by architectural and engineering design.
**Essential Duties and Responsibilities**- Support Inception preparation and documentation for upcoming program increments
- Prepare design artifacts: flow diagrams, use case documents, story maps, and mockups to help visualize and describe the process Investigation of questions that arise from the Backlog of grooming sessions- Define integration requirements with integration architects as well as teams supporting other systems (e.g.
JDE)
- Align requirements with the Salesforce model - i.e.
creating mockups/process flows of how layout/processes may get implemented in SF to fulfill the requested functionalities
- Align with POs on scope questions and support story writing related to the scope or AC at the story level.
- Support the development/test team in clarifying requirements/acceptance criteria
- Review of stories to ensure they are remaining within the boundaries of the feature benefit hypothesis and Feature AC
- Consult with PM on discrepancies Augment Acceptance Criteria in each user story to ensure system-specific items are included so that scripts are written to adequately test for working software to meet the business needs and product vision.
- Support POs with iteration demos and Support PMs with System/Feature level demos Define the UAT/PQ and E2E test scenario definition by working with PMs and POs Support UAT testing issue investigation and resolution Provide support to regional/country teams deploying the new customer service solution in countries.
- Support Training team review/build
- Support release and deployment activities at cutover (Support sanity testing, issues etc.)
- Support hypercare
- Support triage Production Issues (ad hoc) - discuss prioritization with PMs/POs - facilitate issue resolution with appropriate teams (Scrum or Sustain) once prioritized and assigned
- Investigate production issues and align on fix with PO/Dev Team/Sustain team (PM if necessary)
- Support with Integration - mapping definition, testing issue resolution
**Qualifications**:
- Customer/Technical service experience or knowledge.- Knowledge of e-commerce and self-service portals.- Project management/SAFe understanding and experience as product manager/product owner- Understanding of regulations to consider in the MD industry (Quality, PV, Data privacy)
**Education/Experience**
- Degree: Minimum Bachelor Level- Experience in a multicultural environment
- Language skills: Fluent in English and Spanish
**Reasonable Accommodations**
**Recruitment Fraud Notice**
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information.
To learn how you can protect yourself, review our Recruitment Fraud Notice.
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