02 feb
Interstaff
Tláhuac
**Immediate Opportunities: Full-Time Customer Service - HIGH LEVEL OF ENGLISH REQ.**
- **Starting $144,000 - $205,000 MXD Annually**:
- **Remote, Work From Home Position**:
- **Monday - Friday, Full-Time**:
- **Opportunities for growth into management roles after 6 months**
**Job Title**: Customer Service - Remote
**Type of Position**:Full-Time
**Hours**:Monday - Friday, 8am - 5pm local time (MDT)
Interstaff LLC is a global staffing company that helps American businesses find international talent to work remotely for USA offices. Our client, Ship A Car Direct has written the following job description.
**About Us**:
Our company,
Ship A Car Direct is one of the fastest growing car-hauling & transportation companies in the United States. Our business is known for helping our clients successfully and safely transport their vehicles cross-country, while also providing top-tier protection and customer satisfaction guarantees. Our track record as a car-hauler & transportation company has made us one of the most well-known services in California.
**Duties and Responsibilities**:
- **Near perfect level of English required (C1+ minimum).**:
- Will handle **high-volume inbound customer calls** to answer questions and provide updates on shipments while maintaining top-tier customer satisfaction
- Will handle **customer complaints & solve issues** between the customer and the company
- **Call & follow up on leads** provided by company during low volume call periods
- **Fill out reports** during low volume call periods
- Follow up on appointments that did not show or were not closed
- Make outbound cold calls to prospect new clients
- Build and develop relationships with customers and potential new customers based on trust and respect
- Liaise between the customer and internal teams
- Resolving complaints and preventing additional issues by improving processes
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
- Maintain professional relationships with coworkers and managers
- Other duties as required by management
**Experience**:
- **Experience in customer service or tele-performance required (1 year minimum).**:
- Working knowledge of selling and guiding customers through product value and utilization
- Track record of providing detail-oriented services to internal or external clients
- Advanced written and oral communication skills; demonstrated ability to lead client engagements and communicate complex technical and compliance matters to various audiences in an easily digestible manner
- Strong business acumen with the ability to clearly recognize risk elements in business transactions
- Strong capability to work under pressure, to tight timelines, and under their own initiative, both independently and within a highly collaborative team environment
- Proactive, with the ability to self-organize and multitask in a fast-paced environment while maintaining strong attention to detail and ability to produce high quality work product
- Excellent organizational skills; including ability to prioritize tasks, and manage multiple engagements simultaneously
**Requirements**:
- BS/BA from an accredited university, preferred Business Degree
- Minimum 2 years in a sales and professional office environment preferred
- Experience with Support and Selling Services, B2B or B2C
- Detail oriented with strong problem solving, analytical,
and organizational skills
- Excellent written and verbal communication skills
- Proficient in Microsoft Office (PowerPoint, Word, Excel, Outlook)
- Bi-lingual English/Spanish required
- Exceptional presentation skills (prepare documentation and product demos, lead customer status meetings, etc.)
- Experience acting as a liaison between business and technical resources
- Working knowledge of customer service and telephone etiquette
- Quiet home office work environment
- Willing to work in US PST time zone
- Fast and reliable internet connection of at least 10MBPS with internet back-up available
- Dependable electricity with power back-up available
- At least 8-gen i3 processors, 8GB RAM, and Windows or MAC, SSD Disc.
- Must be bilingual (English required, B2 minimum)
- Computer literate
- Ability to prioritize and multitask
- Excellent written and verbal communication skills
This is an excellent opportunity for determined professionals who are driven by goals and would like to grow their careers in a work-from-home setup.
Pay: $12,000.00 - $17,000.00 per month
Application Question(s):
- Are you able to work on the USA Mountain Time zone, 8am-5pm Monday through Friday?
**Education**:
- Bachelor's (preferred)
**Experience**:
- Teleworking: 2 years (preferred)
**Language**:
- English at a C1 level or above (required)
Work Location: Remote
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.