02 feb
Citi
Tláhuac
**Responsibilities**:
- Assists Clients and IMs with technical specifications and expertise for new or maintenance implementations.
- May include one-on-one support, assisting with client calls, etc.
- Handles, or assists with, complex implementations
- Serves as first point of contact for escalated technical issues on implementations
- Coordinates with specific product technical support groups in resolving implementation issues
- Work son new product rollouts from an implementation and technical perspective
- Aids in the development of processes and procedures
- Provides new hire product implementation training and process change training for the CMIU team
- Works and leads implementations with the sales products
- Provides timely, complete and accurate updates to various weekly metrics reports and product tracking information for implementations assigned
- Successfully completess all compliance, product, and other training required by management
- Participates in product and other training opportunities recommended by management
- Involvement in designated projects such as new or updated product roll-outs, process improvement meetings or other areas relevant to the team
- Contributes to the team through sharing knowledge, recommending process improvements, and supporting day-to-day activities
**Qualifications**:
- 5-8 years relevant experience
**Education**:
- Bachelors/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Deseable Conocimiento en CRM / Salesforce
Deseable, Lic. en sistemas, informatica
Entienda lenguaje de sistemas
Experiência en Bancos
- **Job Family Group**:
Commercial and Business Sales
- **Job Family**:
Commercial Sales Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.