01 feb
Citi
Xico
The Change Manager is aligned to the Global Change Management organization, which oversees and governs the Change Management Process.
He/she will assist Change Coordinators when needed, and provide governance approval of Changes to ensure they meet global process requirements.
**Responsibilities**:
- Ensure quality and timely review of change records within global Service Center model in accordance with established policies and standards
- Participate and support any process and toolset improvement activities both regionally and globally and contribute to internal ServiceNow UAT testing and post implementation support when required
- Report any process gaps and document any nuances in knowledge base
- Drive and contribute to global and sector/regional service improvement process
- Prepare for and host sector/regional Change Advisory Boards (CABs) where required
- Manage the global mailbox and respond to users
- Provide training on service management toolsets and policies to the change management users community
- Ensure Post Implementation Review is followed for applicable change records
**Qualifications**:
- 3+ years of experience in a Technology Infrastructure role
- Deductive Reasoning
- Proactive, ability to use own initiative and take lead to devise creative solutions
- Should demonstrate a commitment to quality and attention to detail
- Strong problem-solving skills and analytical approach
- Strong communication, both written and verbal
- Customer service skills
- Basic Microsoft Work, PowerPoint and Excel working skills
- Advanced proficiency in English language
**Education**:
- Bachelor's/University degree or equivalent experience
- ITIL Certification
This job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.
**Desirable profesional experience of 3 - 5 years in**:
- Ensure quality and timely review of change records within global Service Center model in accordance with established policies and standards
- Participate and support any process and toolset improvement activities both regionally and globally and contribute to internal ServiceNow UAT testing and post implementation support when required
- Report any process gaps and document any nuances in knowledge base
- Drive and contribute to global and sector/regional service improvement process
- Prepare for and host sector/regional Change Advisory Boards (CABs) where required
- Manage the global mailbox and respond to users
- Provide training on service management toolsets and policies to the change management users community in
- Ensure Post Implementation Review is followed for applicable change records
- General Knowledge of ITIL Service Assurance Processes
- Knowledge of technological infrastructure area - Desirable
- Knowledge of incident management processes, configuration management, problem management, and service assurance - Desirable
- Knowledge in changes in developments of technological systems and technological infrastructure - Desirable
- Process control based on change management in order to be put into production - Desirable
- Knowledge in facilities, hardware, network, software y system software changes - Desirable
- Advanced English Skill language level
- **Job Family Group**:
Technology
- **Job Family**:
Infrastructure
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster.
View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
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