01 feb
Medallia
Xico
Overview Medallia is the pioneer and market leader in Experience Management.
Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.
We believe that every experience is a memory that can last a lifetime.
Experiences shape the way people feel about a company.
And they greatly influence how likely people are to advocate, contribute, and stay.
At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.
We empower exceptional people to create extraordinary experiences together.
Our IT Culture
We don't expect to be perfect,
but we are always proactively seeking out ways to help solve bottlenecks within our infrastructure and user community.We build strong relationships with team members around the globe.
Medallia IT is a global, no-nonsense flat organization where the best ideas are implemented, no matter where they come from.We love technology and we are always after the latest technologies to learn and share with our team.
We are not afraid of failing when we are experimenting with different technologies, development methodologies, and tools.We've got a culture focused on smarts, kindness, continual learning, and feedback.IT at Medallia is creating a world-class delivery and capabilities organization that will simplify the landscape for support efficiency while also designing, planning, and delivering quality new solutions cost-effectively.As a Junior IT Systems Engineer at Medallia, you will focus on supporting and optimizing collaboration tools such as Google Workspace, Slack, and Zoom.
You will serve as the first escalation point after the helpdesk, ensuring seamless integration,
functionality, and a positive employee experience.
You will also maintain operational meeting rooms and assist the network team with on-site requirements.
Responsibilities Support helpdesk escalations related to collaboration tools (Google Workspace, Slack, Zoom, etc.
).Collaborate with on-site users to resolve technical issues and maintain meeting room functionality.Ensure secure and efficient use of collaboration platforms through automation and integration.Troubleshoot and optimize tool performance to enhance the employee experience.Work onsite in our local office in a hybrid capacity. Qualifications Minimum Qualifications
Bachelor's degree in IT, Computer Science, or equivalent practical experience.2+ years of experience managing collaboration tools in enterprise environments including:Knowledge of Microsoft O365,
MS Teams, and identity management solutions like Okta.Knowledge of Google Workspace administration and optimization.Understanding of security best practices for collaboration tools.Demonstrated experience in Zoom, including Zoom Room configurations and integrations.Demonstrated experience managing Slack, including workflow automation and integrations.Basic scripting skills (e.g., Google Apps Script, Python, PowerShell) for automation.Ability to travel to various global offices for various projects as needed.English proficiency, both written and oral.Preferred Qualifications
Google Workspace Administrator certification or relevant Google certifications.Experience with Slack Enterprise features and VoIP systems (e.g.,
Zoom Phone or Google Voice).Knowledge of monitoring tools and API-based integrations for collaboration platforms.At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees.
Medallia is proud to be an equal-opportunity workplace and is an affirmative-action employer.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.
Individuals with a disability who need an accommodation to apply please contact us at ******.
For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.
Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.
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