02 feb
Human Q.
Monterrey
We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands.
Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance - essential for true excellence in CX.
**Requirements**:- English (advanced)- Live in Monterrey N.L**We offer**:- **$13,100 **Base Salary- Productivity bonus- 2 days off- **Home Office** (After the first week of training)- Paid Training- Computer equipment- IMSS- Food aid- Life insurance**Overall Responsibilities**:- Establish an appropriate and professional rapport with customers,
using discussions to strengthen brand awareness and create follow-up opportunities- Respond to general questions and facilitate problem resolution- Provide information and direct inquiries appropriate for the identified customer needs- Accountable to provide complete resolutions to customers through process adherence, including internal/external client documentation- Recognize when to escalate complaints or scenarios falling outside the support boundaries through an established process- Must be available to work any shift within the hours of operation- Educate customers about specific service and support benefits- Other duties as assignedTipo de puesto: Tiempo completoSalario: $13,100.00 - $14,100.00 al mesHorario:- Turno de 8 horasPrestaciones:- Seguro de gastos médicos mayores- Seguro de vida- Trabajar desde casa- Vales de despensaTipos de compensaciones:- Bono de productividadConsideraciones ante el COVID-19:Home Office para Monterrey N.L solamente
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