02 feb
Jda Software
Monterrey
Customer Success Manager - NA/LATAM - Manufacturing
Apply locations: Monterrey, Mexico City
Time type: Full time
Posted on: Posted 2 Days Ago
Job requisition id: 250048
Blue Yonder Title: Customer Success Advisor Intermediate
Overview
We partner with our customers to ensure they are maximizing value from their Blue Yonder products. You’ll develop a deep understanding of the business operations and challenges of your assigned customers, understanding them in the context of their industry. You will be building long-term relationships with both IT and business stakeholders, supporting them through their entire Blue Yonder journey. Internally, you will represent the voice of the customer,
you will be a key member of the core account team, along with the Account Manager and Technical Account Manager. If you enjoy driving real value, working collaboratively both internally and externally, in an energized and growing team, this role is for you.
What you’ll do
1. Collaborating to create and deliver to account plans across your assigned accounts
2. Partner internally with wider account team to identify areas of potential cross-sell and upsell opportunities and ensure non-event renewals
3. Build relationships with key stakeholders in the customer’s organization to enable a great customer experience and capture any concerns
4. Keeping in tune with sub-industry trends and events that can enable you to effectively connect with your customers, understand their challenges, concerns and opportunities
5. Understand BY products and recognize how they can be used to solve problems and create value for your customers
6. Conduct periodic business reviews to drive adoption and value with your customers
7. Delivering and communicating ROI for your customers, both internally and externally,
throughout the customer life cycle
8. Act as the internal customer advocate within BY working with various cross-functional teams
9. Follow internal processes to improve Customer Satisfaction, Increase retention, Risk Mitigation
10. Nurture Customer Reference status and drive reference activities
11. Coordinate with Sales team to identify and support cross-sell/up-sell opportunities that will allow customers to unlock further value through BY
12. Oversee customer escalations for BY related matters involving Value, Consumption and Adoption and liaise with internal organizations as required
13. Serve as an important source for information regarding the customer’s business needs and provide customer feedback to Product Management, Sales, and Marketing
What we are looking for
1. 2+ years of experience in a customer success, customer support,
or account management role
2. Strong understanding of cloud-based technology and services
3. Excellent communication and interpersonal skills, with a customer-centric approach
4. Proven ability to troubleshoot and problem-solve
5. Strong attention to detail and ability to multitask
6. Ability to work independently and in a team environment
7. Strong organizational skills and ability to prioritize tasks
About Us
Who are we?
We are a proven, passionate bunch of disruptors. Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet. Collaboration, respect, and a great work-life balance earned us the title of "Best Place to Work- Employees' Choice" by Glassdoor. Our people are smart, creative, rock stars with over 400 patents and 10,000 people years of domain expertise.
What do we do?
Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential. blueyonder.com
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