02 feb
Helpware
Guadalajara
.
**About Us**:Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies.
Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.The way we work has changed drastically over the last two years.
Our client is in the business of shaping the future of work.
They are on the mission to make the future of communication more collaborative, accessible, and productive for all.
Everyday professionals use our client's platform to capture information and engage with each other in meetings,
authors use it to write books, people with hearing impairments to transcribe conversations, and teachers to make class more accessible.
No matter where their customers are or how they participate in meetings or conversations, with our client's program they get more out of life's conversations.Our Mexico team is growing and we're looking for experienced (Seasonal) Customer Service Associate to join us.
**Position Summary**:As a Customer Service Associate, you will serve as the first point of contact to customers and must be focused on providing an excellent customer experience at all times.
In addition, this person must have the confidence to make quick and accurate decisions, use independent judgment on unfamiliar customer needs, foster great customer relationships and have the ability to determine when inquiries should be escalated.
**Primary Responsibilities**:- Provide exceptional customer support to Client end-users by responding and resolving customer requests in a timely and accurate manner within Zendesk.
Requests include but are not limited to: billing inquiries, subscription and cancellation requests, refund requests, assistance using and understanding product features/settings, and basic troubleshooting.- Proactively report any ticket trends or service-related incidents to a Team Lead, including but not limited to: users unable to access the website, service outage, or Otter.Ai service is severely limited or major functions are performing improperly and is significantly impacting users' operations or productivity.- Contribute to the ongoing learning and success of the team by sharing knowledge through collaboration and aiding in improvements to internal documentation and training
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.