01 feb
Human Q.
Monterrey
We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance - essential for true excellence in CX.
**Requirements**:
- English (advanced)
- Live in Monterrey N.L
**We offer**:
- **$13,100 **Base Salary
- Productivity bonus
- 2 days off
- **Home Office** (After the first week of training)
- Paid Training
- Computer equipment
- IMSS
- Food aid
- Life insurance
**Overall Responsibilities**:
- Establish an appropriate and professional rapport with customers, using discussions to strengthen brand awareness and create follow-up opportunities
- Respond to general questions and facilitate problem resolution
- Provide information and direct inquiries appropriate for the identified customer needs
- Accountable to provide complete resolutions to customers through process adherence, including internal/external client documentation
- Recognize when to escalate complaints or scenarios falling outside the support boundaries through an established process
- Must be available to work any shift within the hours of operation
- Educate customers about specific service and support benefits
- Other duties as assigned
Tipo de puesto: Tiempo completo
Salario: $13,100.00 - $14,100.00 al mes
Horario:
- Turno de 8 horas
Prestaciones:
- Seguro de gastos médicos mayores
- Seguro de vida
- Trabajar desde casa
- Vales de despensa
Tipos de compensaciones:
- Bono de productividad
Consideraciones ante el COVID-19:
Home Office para Monterrey N.L solamente
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