01 feb
Invicta Stores
Tláhuac
**Welcome to the #InvictaFamily!**
We are a fast-growing watch brand and are considered by collectors and enthusiasts alike to be a market leader in horological innovation and creativity. At Invicta Stores, we believe in creating a customer service culture that is “best in class.”
Our purpose is very clear: every day, we strive to build the largest community of trend-setters and go-getters not only in the watchmaking world but in each one of their chosen fields.
**How do we do it?**
By Engaging, Helping, and Guiding our customers and coworkers through both simple choices and complex tasks, placing trust, responsibility, and honesty at the center of our actions. Staying true to you,
so you stay a proud member of the Invicta Stores Community.
We are looking for an IT Support/Help Desk Technician to work remotely, reporting to our corporate in the US.
We provide full Mexican law benefits and above.
**Responsibilities**:
- Provide excellent technical support service to all end users (internal and remote).
- Proactively takes care of all requests using our ticketing system.
- Must support the following: Computer, Applications, Devices, Access, and Hardware.
- Must be able to work a flexible schedule including weekends.
- Must be able to respond to requests 24 hours a day.
- Excellent troubleshooting skills and problem determination for hardware and software issues.
- Must be able and willing to document Standard Operating Procedures
- Must be able to meet deadlines, and be able to work together with other departments within our company.
- Previous experience in Remote Support is a plus.
- Proficient in installing, configuring, PCs, Network Printers, and Routers as needed.
**Minimum Requirements**:
- Bilingual - Fluent in English and Spanish both verbal and written.
- Previous Help Desk Experience is a plus.
Pay: $16,000.00 - $18,000.00 per month
**Experience**:
- IT Support/Help Desk Technician: 3 years (preferred)
**Language**:
- English (preferred)
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.