01 feb
Citi
Tláhuac
The Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Identify, analyze,
and solve key issues of assigned area and deliver supporting documents to corresponding areas
- Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard and provide constant and clear communication regarding local policies and processes
- Assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction
- Organize, develop, and maintain Continuity of Business, Resolution planning and Business Review Templates
- Monitor requirements related to compliance with Corporate Policies
- Monitor and implement corrective actions derived from MCA reviews and other control entities
- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
**Qualifications**:
- 2-5 years of relevant experience
- Proficient in Microsoft Office
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to work in fast pace and changing environment
- Ability to analyze data and solve problems
- Proven organizational and time management skills
**Education**:
- Bachelor’s degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Amplia experiência en proceso de resolución de aclaraciones Bancarias (Contracargos) Internacionales, conocimientos en reglas de intercambio doméstico (CID) e internacionales (Visa - Mastercard), Penalizaciones, Arbitrajes procesando con Eglobal (deseable)
Análisis de información, procesamiento de bases de datos, conocimientos en reglas de dictamen."
"1. Paqueteria Office intermedio - avanzado
2. Manejo de Bases de datos
3. Conocimiento de reglas Interbancarias Nacionales e Internacionales para el proceso de resolución de contracargos.
4.
Cursos de resolución de aclaraciones PROSA, Mastercar, Visa (comprobable)."
Procesamiento de Contracargos a los Adquirentes Nacionales e Internacionales para la recuperación de transacciones por aclaraciones de Tarjetahabientes Banamex.
Realizar un dictamen con calidad en el proceso de contracargos para recuperar los cargos no reconocidos con los adquirentes Nacionales e Internacionales
"1. Ejecución de primeros y segundos contracargos dentro de los plazos establecidos por las reglas Interbancarias.
2. Análisis de documentación recibida por la atención de pagarés por parte de los distintos adquirentes Nacionales o Internacionales.
3. Análisis de la documentación enviada por los adquirentes para la representación de los contracargos enviados.
4. Miselaneos.
5. Pagos Interbancarios,
la carga de las imagenes de Mastercard.
6. Cambio de estatus en el sistema Interno de Citi."
- **Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.