01 feb
Hsc Consulting, S. C.
Tláhuac
**Team Leader - Travel insurance** ( Call Center LATAM)
**Requirements and Qualifications**
- Bachelor’s degree with business emphasis or equivalent 5+ years of experience in related field--Bilingual
- Three (3) years supervisor experience
- Experience in travel insurance or Knowledge of the insurance industry
- Knowledge of the Customer Contact Centre metrics
- Problem Solving and keen analytical mind
- Hands on - call - 100% available 24/7
Responsible for leading a 24/7 high performing team in a high-volume, fast paced
Call Center environment while maintaining a consistently high level of quality and customer service. This support is provided through monitoring service level standard, team objectives,
alignment with corporate strategic vision and performance management.
The position is also the point of contact for escalated cases with the ability to transition an escalated call into a positive customer experience.
**Success Measures**
- Right people in the right jobs meeting their mandated expectations
- Delivering on our promises, meeting established service levels
- Getting the right answers to our clients in a timely fashion
- Satisfied clients
- Reduction in the number of complaints
**Major Challenges**
- Providing an outstanding customer experience
- Reducing staff turnover
- Training and development of staff
- Lack of standardized products and services
- Accountable to deliver multiple services 24/7, 365 days per year
**Gross salary**
$30,000 a $35,000 (son brutos) - Higher benefits than those of law
Tipo de puesto: Tiempo completo
Salario:
$30,000.00 - $35,000.00 al mes
Pregunta(s) de postulación:
- ¿You are bilingual? Yes or No
- Years of experiencie en call center or travel insurance?
- Years of supervisor teams?
Idioma:
- Inglés (Deseable)
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.