31 ene
Opentable
Xico
Customer Support Specialist - Bilingual (Hybrid, Mexico City Office)*This position is set to start on March 3, 2025 for training out of our Mexico City office* With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality.
We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.
Every employee at OpenTable has a tangible impact on what we do and how we do it.
You'll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands.
Hospitality is all about taking care of others, and it defines our culture.
You'll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.
OpenTable is growing quickly so come join us and participate in the excitement!
The most important thing you can bring to this role is a real passion for helping people.
While there is some technical nature to the role, if you have a curiosity about connecting to people and the skills for logical thinking, we can teach you the rest.
Please note we can only consider candidates who are able to speak and write Spanish and English. In this role, you will:Report to the Customer Support Supervisor, our Customer Support Representatives will be responsible for providing support to our customers, answering complex questions on function and usage of products.
Answer customer and employee calls, emails, chats,
WhatsApp (and any future form of contact we may come up with)Know your limitations and when you should ask for assistanceOwn the resolution to the problem; don't leave the customer hangingAccurately and efficiently log all contacts in our CRM (Salesforce)Shift Information:Shifts will begin typically no earlier than 5:00 am PT and no later than 1:00 am PT, so overnight work may be required.
During peak times/seasons, we may request that you work some overtime.
Please apply if:You have an interest (or background) in the restaurant or hospitality industryYou start every single day with energy and enthusiasmYou have the ability to know what's right for the customers and our companyYou love to tackle problemsYou speak both fluent English and SpanishYou're the one your family and friends call when their electronics are acting upValue your integrity,
and respect the trust our customers place in OpenTable's productsYou enjoy the flexibility and challenges that come with a script free environmentYou use your experience and personality to provide excellent serviceYou are not only receptive to feedback, but you actively seek itExperience Needed:Excellent social skills, with a bias towards customer serviceStrong communication skills: active listening, writing/typingRestaurant/ hospitality experience preferred1+ year experience providing customer support, by phone, email, chatExperience using current Microsoft Windows and Apple operating systemsKnowledge of iOS and Apple HardwareDiversity, Equity, and InclusionOpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming.
We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process.
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