01 feb
Thomson Reuters
Cuauhtémoc
Are you passionate about the chance to bring your experience to a worldclass company that is marketleading for both content and technology If yes, we are looking for you
Join our team As a Client Specialist, you will be responsible for managing and supporting our Core Accounts within the Tax Accounting sector.
About the Role
In this opportunity as a Client Specialist, you will
Manage a large portfolio of Core Accounts, focusing on customer satisfaction and retention.
Respond promptly and effectively to customer inquiries and support requests.
Participate in and execute targeted campaign initiatives to engage with the Core Account base.
Identify and pursue opportunities for small upsells,
such as user addons and ancillary products.
Monitor product usage and customer engagement levels within the assigned account base.
Collaborate with internal teams to resolve client issues and ensure smooth product implementation and support.
Maintain accurate and uptodate records of client interactions and account status in the CRM system.
Contribute to the development and implementation of retention strategies for Core Accounts.
Stay informed about product updates and basic tax workflow processes to provide accurate information to clients.
Identify potential accounts that may be candidates for growth into higher spending tiers.
About You
Youre a fit for the role if your background includes
Bachelors degree in business, Communications, or related field or equivalent experience.
01 year of experience in customer service, account management, or related field.
Basic understanding of tax and accounting software solutions preferred.
Excellent communication skills, both written and verbal.
Strong customer service orientation with the ability to build positive relationships.
Proficiency in using CRM systems and Microsoft Office Suite.
Ability to manage multiple accounts and prioritize tasks effectively.
Basic problemsolving skills and attention to detail.
Selfmotivated with the ability to work both independently and as part of a team.
Adaptability to learn new products and processes quickly.
To apply, please upload your updated resume in English.
Location CDMX
Bolsa de trabajo México ofrecemos puesto de Client Specialist para el sector de Ventas en la empresa Thomson Reuters de Cuauhtémoc. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.