31 ene
Boston Scientific
Tláhuac
**Diversidad - Innovación - Preocupación - Colaboración global - Espíritu ganador - Preocupación - Alto rendimiento**
En Boston Scientific, le brindaremos la oportunidad de aprovechar todo lo que hay dentro de usted trabajando en equipos de empleados diversos y de alto rendimiento, abordando algunos de los desafíos más importantes de la industria de la salud. Con acceso a las últimas herramientas, información y capacitación, lo ayudaremos a mejorar sus habilidades y su carrera. Aquí, recibirá apoyo para progresar, sean cuales sean sus ambiciones.
**Purpose Statement**
To provide customer service support for BSC products by processing customer and internal product / service orders,
responding to and tracking pre-sales and post-sales product-related inquiries and service needs. Serves as the country customer's point-of-contact regarding product availability, pricing, scheduling, delivery status; strives to maintain customer goodwill by providing responsive customer service.
**Key Responsibilities**
- Process trunk stock deliveries to sales representatives, as well as inventory transfers.
- Monitor the complete delivery processes.
- Arrange special deliveries on request.
- File ordering documents and related records.
- Handle service complaints from customers and/or sales representatives.
- Follow-up short term consignment stocks with customers and sales representatives.
- Respond to questions from sales representatives, pharmacists, nurses and/or doctors about orders, deliveries, product availability etc.
- Order Taking Processes:
Order Entry - Sales; Order Entry - Consignment (Billing / Replenishments); Price List Maintenance / Checking (Normal / Special / Contract Pricelist); Adjustment Processing (Sample / Good Exchange / Product Complain); Customers / Products Master Maintenance; Product Returns and Credits Notes.
- Quality: Ensure understanding of the SOP's related to Product Complaints and Field Corrective Actions; Ensure that product complaints are reported within the allowed timeframes by detecting quality related issues and acting upon them; Contribute to the timely closure of Field Corrective Actions.
- Quality System Requirements
- In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.
- For those individuals that supervise others, the following statements are applicable:
- Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy.
- Establishes and promotes a work environment that supports the Quality Policy and Quality System.
**Job Scope and Leveling Guidelines**
**Knowledge**
**Problem Solving**
Develops solutions to a variety of complex problems of diverse scope and complexity where analysis of data requires evaluation of identifiable factors. Exercises authority and judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions. Has a broad knowledge of a variety of alternatives and their impact on the business unit.
**Planning and Organization**
Plans and organizes non-routine tasks w/approval. Initiates or maintains work schedule and priorities. Plans and organizes project assignments and maintains project schedules.
**Discretion/Latitude; Supervision Received; Decision Making**
Works under general direction regarding the direction and progress of projects and special assignments. Independently determines and develops approach to solutions. Interprets, executes and recommends modifications to company policies. Assists in establishing departmental policies and procedures. Work is reviewed upon completion for adequacy in meeting objectives.
**Business Relationships and Project Management**
Establishes and cultivates a wide range of business relationships to facilitate completion of assignments. May interact with vendors. Participates in determining goals and objectives for projects. May lead projects within the function or department and/or represents a specialized field in larger project teams. Influences middle management on business solutions.
**Impact**
Contributes to the completion of specific programs and projects. Failure to obtain results or erroneous decisions or recommendations would typically result in serious program delays and considerable expenditure of resources.
**Liaison**
Represents organization as a prime contact on contracts or projects. Interacts with senior internal and external personnel on significant matters often requiring coordination between organizations. Uses discretion, diplomacy and tact to resolve difficult situations. May escalate serious issues to manager.
**Mentoring**
Participates in the development of less experienced staff by setting an example, providing guidance, and offering counsel.
**What we are looking for**:
Based in Mexico City
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Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.