31 ene
Bosch Group
Tláhuac
Company Description
At Bosch, we shape the future by inventing high-quality technologies and services
that spark enthusiasm and enrich people’s lives. Our promise to our associates
is rock-solid: we grow together, we enjoy our work, and we inspire each other.
Join in and feel the difference.
**Job Description**:
- Provide Tier 2 support for facility computer systems, computers and peripherals. Installing, diagnosing, maintaining and upgrading/replacing hardware while ensuring optimal performance.
- Perform on-site diagnosis and resolution of moderate PC problems for a variety of customers, recommend and implement corrective actions, ensure accurate asset management
- Prepare and deliver client hardware to end users
- Manage and respond to incident/requests, change and asset management through the use of corporate wide tool.
- Interface with, and provide training and support to customers and staff on computer operation and defined suite of training courses as published by local HR department
- Solution consulting and project participation or leadership
- Interface with local management and end users to represent the central IT organization
- Act as the hands-on support for central IT infrastructure teams
**Qualifications**:
- Analytical and problem-solving abilities. Able to analyze complex situations and provide solutions.
- Ability to effectively prioritize and execute tasks in a high-pressure environment. Exceptional customer service orientation.
- Ability to work in a diverse, team-oriented and collaborative environment.
- Technical knowledge of IT client hardware (PCs, Network, Printers). Hand on troubleshooting experience. Able to read and understand technical manuals, procedural/process documentation.
- Knowledge of Microsoft Office products,
understanding of software distribution systems (MS SCCM).
- Able to serve as business advisor/consultant and as knowledgeable resource for others.
- Good understanding of local, regional and global business requirements and the ability to translate them into IT solutions for the business.
- Effective interpersonal, written and oral communication skills. Able to present ideas in a user-friendly language to all levels of the organization.
Additional Information
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.