Network Support Specialist Advisor - (G698)

Network Support Specialist Advisor - (G698)

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:
We are currently seeking a Network Support Specialist Advisor to join our team in Mexico
Position overview
:
Act as point of escalation for the Network Data team and collaborate with internal services support teams to ensure timely resolution of issues.:
Manages the development of innovative and cost:
effective solutions to problems of clients.:
Providing highest level support on the complex systems, investigating, analyzing, and resolving difficult problems on network components and multi:
purpose
platform systems.:




Manages the development of new internal programs or modifications of current systems.:
Handling Technical projects and report to Delivery/Top management.
Positions General Duties and Tasks:
Conducting advanced technical reviews and problem resolutions, focused on improving performance levels of Network Switching operations:
Design architecture for Network Switching and Routing solutions.:
Lead Technical initiatives mandated by Sr. Leadership completed within scope and timelines:
Implement Network Switching and Routing solutions in a customer environment.:
Provide technical leadership and direction of Engineering group with upgrades, transitions, system design/ redesign as needed.:
Lead Quality Reviews process as required supporting Project:
Provide operational support of the Network Data environment.:
Will provide technical escalation to L2/L3 support engineers:
Provide On:
call support for high severity incidents in a 24x7 environment:
Detect Network issues, create customer tickets and manage problems until closure.:




Ensure that Service Level Agreements and operational standards are met.:
Perform system maintenance, checkups and maintain current documentation.:
Provide resolution plansfor device issues.:
Propose service, process, and technical improvements to management.:
Excellent Time Management skills required to properly manage operations duties and other task that will assist in the optimization of the firewall team:
Ability to chair bridge calls delegating tasks and drive to resolution Escalation calls for Technical Security issues collaborating with other support teams.
**Qualifications**:
Must have Skills:
Advanced Importante empresa and proven knowledge in different network data products likes Switches and Routers (Importante empresa, Aruba, and Enterasys)



8+ Years of Importante empresa:
Advanced networking troubleshooting skills and extensive knowledge of web connectivity and protocols (HSRP, VLANS, STP, OSPF, BGP and MPLS.) 8+ Years of Importante empresa:
Importante empresa deploying and supporting Switches and Routers. 8+ Years of Importante empresa
:
Full understanding of WAN/LAN networking including design elements and protocol interoperability. 5+ Years of Importante empresa:
Aruba and Importante empresa Vendors knowledge:
3+ Years of Importante empresa:
Knowledge and skills in ITIL Library:
3+ Years
:
List
Secondary Skill
and
years of Importante empresa
Please indicate 1 skillset here.
:
Knowledge of Network Monitoring tools, such as Solarwinds or Entuity.:
3 Years:




Very good verbal and written communication skills in English language.:
5+ Years
Nice to have, but not required:
List
Nice to have skills
and
years of Importante empresa
)
Please indicate up to 5 skillsets here.
:
Customer Service Skills:
4 Years:
Teamwork, adaptability to changes, self:
managed.
Education Requirements
:
Network Engineer, Telecomm Engineer, Elec

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.com.mx/empleo/137475220/network-support-specialist-advisor-g698-jalisco/?utm_source=html