31 ene
xFusion Digitech De Mexico S.A. De
Ciudad de México
**Technical Support Engineer for GTAC, Latin America level**
**Position Description**:
- Responsible to Ensured SLA's are achieved and client expectations are met by consistently troubleshooting and monitoring to ensure maximum possible service availability and performance.
- Able to collect logs, sense customer attitude, and Troubleshoot Problems, Track all Issues and Report Incidents.
- Establish a good relationship with customers externally and work closely with them to promote company imagine to customers.
- Provide expertise on system performance tuning, capacity planning, and maintenance patching and new version installation.
- Develop and maintain standard templates for repeatable build outs.
- PIan and implement small to medium scale changes on production systems.
- Analyze and assess the impact and risk of small to medium risk changes on production systems.
- Demonstrate commitment to Service Excellence.
**Position requirements**:
- Bachelor’s degree in Electronic, IT, Telecommunications, Network, Computer Systems or related Engineering
- Advance or Medium English Level - (**Listen & Written**)
- Knowledge on Windows/Unix/Linux Servers Virtualization technologies Hyper-V, Vmware, Computer Hardware
- Possesses a good working knowledge of various technologies such as Virtualization of Storage and Servers, Linux, Network, Client Server, Storage, and UNIX
- Good communication and customer service skills and the ability and desire to work in a collaborative team environment.
**What do we offer**:
- **Salary based on experience**:
- Legal Benefits (Social Security - Vacation - Vacation bonus)
- Professional growth
- Good working environment
- Multicultural relationship
Tipo de puesto: Tiempo completo
Sueldo: $20,000.00 - $35,000.00 al mes
Beneficios:
- Estacionamiento gratuito
Tipo de jornada:
- Lunes a viernes
- Turno mixto
Escolaridad:
- Licenciatura terminada (Obligatorio)
Experiência:
- Soporte técnico: 1 año (Obligatorio)
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.