31 ene
Epam Systems
Ciudad de México
We are seeking a talented and experienced **Cloud Network Support Engineer** to join our global 24x7 support organization.
RESPONSIBILITIES
- Provide initial response to customer's inquiry, troubleshoot, provide updates, identify root case, and resolve the issue to the satisfaction of customer
- Handle escalation from customer and lead to satisfactory resolution
- Co-work with engineers across technical and product domains to resolve complex cross-domain issues
- Hand-off or take-over cases to/from other geographical region to provide around-the-clock issue resolution for premium customers
- Follow communication guidelines and security policies when communicating with customer
- Categorize support requests for support and service analytics
- Produce support documents, perform knowledge sharing and training
- Keep technical skills up to date with latest cloud technologies
- Work in a hybrid model, (3 days on-site, 2 days at home)
**REQUIREMENTS**:
- 5 + years of relevant professional experience
- Familiarity with all basic Networking tools (TCP/IP, routing, firewalls, related troubleshooting tools)
- Experience in the implementation, configuration, maintenance and support of a cloud network
- In depth knowledge of cloud-based delivery models
- Proven track record in coding, solution definition, project management/execution, change/risk management
- Work experience from large, international companies and have dealt with or worked for global service providers
- Expert in configuring enterprise or service provider grade network
- Advance Linux/ Unix skills
- Scripting ( Bash, Shell, or Python)
- Basic proficiency in SQL
- General cloud security best practices
- Cyber security risks
- Hands-on development experience in Java or Python
- Fluent English communication skills at a B2+ level
- Availability for occasional weekend support
WE OFFER
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life,
Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.