30 ene
Awesomic
Nuevo Casas Grandes
**About Awesomic**We are a web app that matches businesses from around the world with the best-fit talents using an AI-driven algorithm.
Since our founding in 2020, we've completed 14,000+ tasks for 4,000+ clients, including Reface, Lift99, SilviaTerra, Y Combinator startups, and various VC funds.
**Now Hiring**: Customer Success Manager to join our awesome team and care about our customers, using your creative potential and personal approach to establish and support long-term win-win relationships.
**Location**: remote in LATAM and US; hybrid in San Francisco.
**What You'll Do**:- Work with CS metrics to analyze data and improve customer experience- Establish clear retention goals and milestones to work towards- Minimize customer churn- Work closely with our Designers and Community Managers- Conduct cust dev interviews to gather valuable feedback for our Product Team and transform it into actionable steps- Help process billing requests- Encourage upsells and cross-sells- Assist in customer onboarding and training- Identify customer needs and recommend appropriate solutions- Document customer interactions and follow up with customers- Ensure customer satisfaction by providing timely and satisfactory resolutions**About You**:- ** Are available to work in the Pacific timezone**- Have 3+ years of experience as a Customer Success Manager- Are a problem solver and can work independently- Have a self-driven, curious, and proactive nature- Can think and type fast, keep calm, and act logically and in a values-driven way when quick reaction and decision making is needed from your side- Are empathetic to people and are a patient and active listener- Care about customers' happiness and want to make their journey with the product outstanding and efficient- Are a great communicator,
and you speak fluent English- Are responsible, well-organized, and able to multi-task and prioritize- Are a friendly, open-minded person and a born troubleshooter- Have proven experience with Hubspot and Intercom and are willing to explore and try new tools**What's on us**:- You'll join the coolest community of goal-driven people who love what they do and are ready to change the game with innovative decisions; - You'll have the opportunity to work closely with Roman Sevast and Stacy Pavlyshyna, Founders of Awesomic, YC alumni, and Forbes 30 Under 30 honorees; - You'll have unlimited prospects to develop as a professional; - You'll benefit from a mental health support program, a work laptop (MacBook),
unlimited vacation days, coverage for courses and other learning activities, health insurance, and the ability to work in a hub in Warsaw, Kyiv, or Lisbon.
**We'd love to meet our new Customer Success Manager soon!
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.