31 ene
Dofiscal Editores
Cuauhtémoc
Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you!
Join our team! As a Client Specialist, you will be responsible for managing and supporting our Core Accounts within the Tax & Accounting sector.
About the Role
In this opportunity as a Client Specialist, you will:
Manage a large portfolio of Core Accounts, focusing on customer satisfaction and retention.
Respond promptly and effectively to customer inquiries and support requests.
Participate in and execute targeted campaign initiatives to engage with the Core Account base.
Identify and pursue opportunities for small upsells,
such as user add-ons and ancillary products.
Monitor product usage and customer engagement levels within the assigned account base.
Collaborate with internal teams to resolve client issues and ensure smooth product implementation and support.
Maintain accurate and up-to-date records of client interactions and account status in the CRM system.
Contribute to the development and implementation of retention strategies for Core Accounts.
Stay informed about product updates and basic tax workflow processes to provide accurate information to clients.
Identify potential accounts that may be candidates for growth into higher spending tiers.
About You
Youre a fit for the role if your background includes:
Bachelors degree in business, Communications, or related field (or equivalent experience).
0-1 year of experience in customer service, account management, or related field.
Basic understanding of tax and accounting software solutions preferred.
Excellent communication skills, both written and verbal.
Strong customer service orientation with the ability to build positive relationships.
Proficiency in using CRM systems and Microsoft Office Suite.
Ability to manage multiple accounts and prioritize tasks effectively.
Basic problem-solving skills and attention to detail.
Self-motivated with the ability to work both independently and as part of a team.
Adaptability to learn new products and processes quickly.
To apply, please upload your updated resume in English.
Location: CDMX
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.