30 ene
Thomson Reuters
Xico
.
**About the Role**:In this opportunity as an **Application Support Analyst -Digital Support**, you will:- Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.- Responsible for monitoring and analyzing business operational and technical key metrics.- Effectively articulate complex problems, concepts, and solutions to varied audiences.- Contribute to the strategy of the department and drive implementation of department goals that support the company's core values.- Participate in complex initiatives such as large-scale upgrades.- Partner with security, data center, and service governance teams to deliver compliance with internal and external standards,
expectations, and certifications.- Ensure documentation, processes, and procedures are updated regularly.- Participate in a continuous learning culture and a curiosity about emerging technologies.
**About You**:You are a fit for the role of **Application Support Analyst -Digital Support** if you have:- 3+ Years of experience in software development and/or technology infrastructure and operations.- Bachelor's degree or equivalent required; Computer Science or related technical degree preferred.- Fluent in speaking and writing English.- Proven track record of success participating in projects and initiatives even with ambiguous details provided.- Strong customer service, problem solving, organizational and conflict management skills.- Strong IT Service Management and standards experience.- Excellent critical thinking, communication, presentation, documentation, troubleshooting,
and collaborative problem-solving skills.- Proven ability to learn new technologies quickly.- Hands-on experience with programming and scripting languages.- Comfortable in a fast-paced environment and motivated by complex technical and business challenges.- ITIL Certification preferred.
**What's in it For You?
**You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:- ** Hybrid Work Model**: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.- ** Culture**: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.- ** Wellbeing**: Comprehensive benefit plans; flexible and supportivebenefits for work-life balance:
two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.