Service Delivery Manager | (VY-426)

Service Delivery Manager | (VY-426)

30 ene
|
Handcloud
|
Nuevo Casas Grandes

30 ene

Handcloud

Nuevo Casas Grandes

RemotoObjetivo del puestoTake the leadirship on the delivery of services for the hcoders Business Unit, stabilishing processes and best practices to monitor, meassure and deliver the expected results on time for our customers.
**Requisitos**:**Gender**: Indistinct**Escolaridad**: Degree in business administration, international business, marketing or related**Experiência**: +3 years en puesto similar**Inglés**: AdvancedExperience in dealing with third-party-provided servicesIn-depth knowledge of escalation procedures,



incident management to service deliveryCapacity to train and guide junior team membersSolid resource planning and problem-solving skills+3 YOE in service delivery for IT or Software Development+3 YOE of business development, direction or similarProficiency in leading both physical and remote teamsExperience in technical or delivery roles of the SDLCOperational ability in a diverse, large-scale environmentExpertise in people management and leadershipAbility to manage and prioritize tasks efficientlyReadiness to demonstrate a proactive attitudeFuncionesEnsure that projects and services are delivered to specificationSecure and maintain project resources and actively manage project/resource planResponsible of the Service Delivery for the hcoders SDCCo-responsible of the retention of talent for the hcoders SDCProvide leadership oversight on critical internal projects and continuous improvementsRoadmap strategy - Align the business unit with the overall company strategiesIdentify Project/Service Risk and issues developing appropriate mitigation strategiesProposes and develops strategic partnershipsCreate and implement the right strategies to generate a full sense of belongingEnsure that the hcoders values and good practices thrive on your teamCompetenciasLeadershipResponsibilityWork on pressureCommitmentInnovationDisciplineCommunicationHonestyLeadershipResponsibilityWork on pressureCommitmentInnovationDisciplineCommunicationHonestyLeadershipResponsibilityWork on pressureCommitmentInnovationDisciplineCommunicationHonesty

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