31 ene
Thomson Reuters
Cuauhtémoc
Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you!
Join our team! As a Client Specialist, you will be responsible for managing and supporting our Core Accounts within the Tax & Accounting sector.
About the Role
In this opportunity as a Client Specialist, you will:
- Manage a large portfolio of Core Accounts, focusing on customer satisfaction and retention.
- Respond promptly and effectively to customer inquiries and support requests.
- Participate in and execute targeted campaign initiatives to engage with the Core Account base.
- Identify and pursue opportunities for small upsells,
such as user add-ons and ancillary products.
- Monitor product usage and customer engagement levels within the assigned account base.
- Collaborate with internal teams to resolve client issues and ensure smooth product implementation and support.
- Maintain accurate and up-to-date records of client interactions and account status in the CRM system.
- Contribute to the development and implementation of retention strategies for Core Accounts.
- Stay informed about product updates and basic tax workflow processes to provide accurate information to clients.
- Identify potential accounts that may be candidates for growth into higher spending tiers.
About You
You’re a fit for the role if your background includes:
- Bachelor’s degree in business, Communications, or related field (or equivalent experience).
- 0-1 year of experience in customer service, account management, or related field.
- Basic understanding of tax and accounting software solutions preferred.
- Excellent communication skills, both written and verbal.
- Strong customer service orientation with the ability to build positive relationships.
- Proficiency in using CRM systems and Microsoft Office Suite.
- Ability to manage multiple accounts and prioritize tasks effectively.
- Basic problem-solving skills and attention to detail.
- Self-motivated with the ability to work both independently and as part of a team.
- Adaptability to learn new products and processes quickly.
To apply, please upload your updated resume in English.
Location: CDMX
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.