30 ene
Oportun
Guanajuato
**ABOUT OPORTUN**
- Oportun (Nasdaq: OPRT) is an A.I.powered digital banking platform that seeks to make financial health effortless for anyone. Driven by a mission to provide inclusive and affordable financial services, Oportun helps its nearly 1.5 million hardworking members meet their daily borrowing, savings, banking, and investing needs. Since inception, Oportun has provided more than $12 billion in responsible and affordable credit, saved its members more than $2 billion in interest and fees, and automatically helped members set aside more than $7.2 billion for rainy days and other needs. In recognition of its responsibly designed products, Oportun has been certified as a Community Development Financial Institution (CDFI) since 2009.
With headquarters in California and a remote-first corporate culture, our 3,000+ team members work in Oportun locations and remotely throughout the United States, Mexico, and India. Our global operations include our Mexico contact centers and administrative offices, our India technology development center, and our US corporate, technology, and retail operations.
We are proud to have been named a "Top Workplace" by the Bay Area News Group for three consecutive years, one of Fast Company's Most Innovative Companies in the World for 2020 and recognized as one of TIME Magazine's 2018 Genius Companies Reinventing the Future.
**WORKING AT OPORTUN**
- Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream.
We celebrate and nurture our inclusive culture through our employee resource groups and our Diversity, Equity, Inclusion and Belonging Council.
**Summary**
- Demonstrable working knowledge of the Atlassian Technology Stack (Confluence & JIRA) - On Premise, Data Center environment.
- Experience with performing Atlassian software installations.
- Plan, test, perform and support software installations, upgrades, migrations and add-ons on a regularly scheduled timeline.
- Develop, maintain and conduct end user training as necessary (new upgrades, capabilities, features, etc.) and foster positive user adoption.
- Partners with Oportun's Business & IT teams to analyze, recommend, and propose value driven solutions
- Provides end to end support during all implementations, upgrades, and decommissions
- Partners with teams to provide guidance, direction, support, and technical assistance
- Supports regulatory, compliance, legal, and security efforts to ensure a fully controlled, governed, and secure Atlassian stack
- Ability to prioritize work across multiple projects and handles multiple deliverables simultaneously
- Collaborates with cross-functional teams to complete deliverables on-time, within budget, and scope
- Ability to track work items effectively & efficiently, and comfortable driving ownership across the team
- Performs systems analysis, architectural reviews, development tasks, technical assistance, solution reviews, peer reviews, etc.
- Can wear multiple hats, operate in another role, and / or perform the duties of: Systems Administrator, Software Engineer (Developer), Technical Support (as needed,
when resources are unavailable)
**JIRA**
- Assist users with Jira configuration and customization requests while adhering to established best practices.
- Design, develop and manage Jira configuration tasks (Schemes - screen /permission/security/notification, issue types, custom fields, field security, projects, workflows, filters, reports, dashboards, user management, integrations, add-ons, etc.).
- Develop, maintain, and troubleshoot complex Jira JQL (Jira Query Language), custom dashboards, filters, and solve other escalated issues.
**CONFLUENCE**
- Assist users with Confluence configuration and customization requests while adhering to established best practices
- Design, develop and manage Confluence configuration tasks (spaces, pages, permissions, restrictions, user management, integration, add-ons, security, etc.).
- Develop,
maintain, and troubleshoot user macros, blueprints, and templates.
- Content management skills using standard methodologies, page architecture, structures, etc.
**PLATFORM SUPPORT**
- Works with the Collaboration Services team to manage a fully performant and operational Atlassian stack
- Develop, perform, monitor, report, and action on operational and performance statistics - using system metrics, audit logs, New Relic alerts, etc.
- Strong optimization skills to improve performance, scalability, and usability.
- Participate in 24x7 on-call operations (rotating basis) and respond to issues, provide direction, and complete resolution efforts.
**OTHER**
- Provide timely (in-person/remot
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