29 ene
Zendesk, De Cv (Mexico
Tamazunchale
.Senior Solutions Consultant (English & Portuguese)Apply locations Mexico City, Mexico São Paulo, BrazilTime type: Full timePosted on: Posted 2 Days AgoJob requisition id: R30037Job DescriptionThe Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle.
As an SC, you are both sales-focused and technically savvy.
You will be successful in convincing customer executives of the technical merits of the software solution with value-focused presentations.
You will work in conjunction with Sales to be the technical bridge between our Sales Representatives and their prospects.
You will take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers online and via virtual meetings.RequirementsYou have 5-8 years of related experience and a minimum of 3 years of software pre-sales experience.Good interpersonal, communication, persuasion, presentation, and writing skills.Experience scoping, leading, and executing customer pilots and Proof of Concepts.Basic knowledge in web/scripting technologies, HTML, CSS, JavaScript, and SaaS applications.Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution.You have superior solution scoping abilities, using our existing solution and influencing new product development.You have bilingual proficiency in Spanish and English.Should be flexible and agile in your approach and open to working in a dynamic environment with multiple roles.Bachelor's degree is a requirement; graduate degree is a plus.You have an obvious passion and people skills.Desired SkillsProficiency in Portuguese.Previous consulting experience implementing enterprise-class software solutions.Knowledge of topics such as Customer Service software, Employee Experience, ITSM.AI, Telephony (CTI), Business Intelligence, Integrations, REST APIs, Middleware.Call Center experience is a huge plus.Work EnvironmentPlease note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week.
This role must attend our local office for part of the week.
The specific in-office schedule is to be determined by the hiring manager.Equal Opportunity EmployerZendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace
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