29 ene
Schneider Electric
Xico
QMG6 Customer Satisfaction & Quality Manager / Unit Manager Mission • Supervise the complete scope of the Quality function or more than two specific quality sub-functions as the ultimate person in charge of customer satisfaction.
• Organize/manage the Quality function within a given entity • Advise management regarding quality matters.
• Establish acceptable standards with defined limits of variation in quality of the material, size, weight, finish or other characteristics for goods or services, and maintain these standards.
• Implement operational techniques and perform activities aimed both at monitoring a process and at eliminating causes of unsatisfactory performance at relevant stage of the quality loop in order to result in economic effectiveness.
Key Responsibilities • Manages the Customer Satisfaction & quality function within one site and develops quality action plans, allocates resources.
Main Activities Manage the CS&Q; in the Plant VOC : Voice Of the Customer • Interact regularly with customers to better understand their expectations and concerns • Represent the voice of customer and drive the customer centricity within the entity • Influence the decision process of their entity to always consider the voice of the customers • Contribute to improving customer satisfaction and achieving quality goals by defining, implementing and managing action plan Quality Excellence & System • Run CS&Q; related & the Product Return Management • Drive Quality Excellence in Supply Chain and the relevant quality programs and methods to ensure continuous improvement • Consolidate all Non-Quality Costs and drive improvement actions • Alert the management on issues • Contribute to the Tailored Supply Chain implementation • Implement the Schneider quality policy,
the Global directives and policies define CS&Q; roles, targets and objectives within the entity • Manage the Quality Management System of the entity • Be responsible for people management including goal setting, performance management, competency development, recognition, engagement, well being.
Key Competences • L05:Focus on Customer • C009:Communicate Effectively • L06:Foster collaboration and networking • L03:Influence and Convince • C005:Issue Resolution • FQ05:Quality Authority • C011:Business Acumen • FQ08:Continuous Improvement • FQ02:Customer Experience Performance • FQ03:Customer Quality Analytics • C014:Digital Acumen • FQ12:Quality Manufacturing /Logistics Key Systems • Working knowledge of Microsoft Office Suite • Quality improvement tools,
techniques & models • Statistical quality techniques and analysis Education Experience Level • 8 years relevant experience - Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact method • English B2 Qualifications QMG6 Customer Satisfaction & Quality Manager / Unit Manager Mission • Supervise the complete scope of the Quality function or more than two specific quality sub-functions as the ultimate person in charge of customer satisfaction.
• Organize/manage the Quality function within a given entity • Advise management regarding quality matters.
• Establish acceptable standards with defined limits of variation in quality of the material, size, weight, finish or other characteristics for goods or services, and maintain these standards.
• Implement operational techniques and perform activities aimed both at monitoring a process and at eliminating causes of unsatisfactory performance at relevant stage of the quality loop in order to result in economic effectiveness.
Key Responsibilities • Manages the Customer Satisfaction & quality function within one site and develops quality action plans, allocates resources.
Main Activities Manage the CS&Q; in the Plant VOC : Voice Of the Customer • Interact regularly with customers to better understand their expectations and concerns • Represent the voice of customer and drive the customer centricity within the entity • Influence the decision process of their entity to always consider the voice of the customers • Contribute to improving customer satisfaction and achieving quality goals by defining,
implementing and managing action plan Quality Excellence & System • Run CS&Q; related & the Product Return Management • Drive Quality Excellence in Supply Chain and the relevant quality programs and methods to ensure continuous improvement • Consolidate all Non-Quality Costs and drive improvement actions • Alert the management on issues • Contribute to the Tailored Supply Chain implementation • Implement the Schneider quality policy, the Global directives and policies define CS&Q; roles, targets and objectives within the entity • Manage the Quality Management System of the entity • Be responsible for people management including goal setting, performance management, competency development, recognition, engagement, well being.
Key Competences • L05:Focus on Customer • C009:Communicate Effectively • L06:Foster collaboration and networking • L03:Influence and Convince • C005:Issue Resolution • FQ05:Quality Authority • C011:Business Acumen • FQ08:Continuous Improvement • FQ02:Customer Experience Performance • FQ03:Customer Quality Analytics • C014:Digital Acumen • FQ12:Quality Manufacturing /Logistics Key Systems • Working knowledge of Microsoft Office Suite • Quality improvement tools, techniques & models • Statistical quality techniques and analysis Education Experience Level • 8 years relevant experience - Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact method • English B2 Schedule: Full-time Req: 0094AG
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