28 ene
Cisco Systems
Xico
Technical Consulting Engineer - Network Security/ATSLocation:
Area of Interest
Technical Support
Job Type
Professional
Job Id: 1434696
Meet the Team Our team comprises highly responsive and driven technology experts who love what they do: Enabling our customers by enabling Cisco Technology!
We provide 2nd/3rd level technical support worldwide 24 x 7 x 365 to Cisco customers, partners, account teams, and other TAC engineers.
In this role, you will focus on reactive measures, including diagnostics and analysis, troubleshooting, and recommendations.
With a never-ending technology runway, opportunities to develop your depth, breadth, and diversity of technology knowledge are limitless!
Your ImpactIn today's highly connected and increasingly social world of complex and sophisticated threats, Cisco is addressing these risks by offering best-in-class security protection.
You will be challenged, learn, and energized as you resolve complex technical issues in this ever-evolving landscape.
Make an impact and be a part of world-class support by becoming a part of the Advanced Threat Solutions (Secure Endpoint/ThreatGrid/SECUREX) support team within Security TAC.
Provide technical support for ATS (Secure Endpoint formally known as AMP, ThreatGrid & XDR) products to Cisco customers, partners, account teams, and other internal technical support teams.Work on challenging network problems that require substantial technical, analytical, solve, and communication skills.Use moderate to complex lab setups to recreate and solve problems.Attend ongoing technical training and work on assigned projects that will improve and further develop the success of the technology.Minimum Qualifications(Required to be initially considered for this position) Bachelor's or foreign degree equivalent in Computer Science,
Computer Engineering, Electrical Engineering, or related field (STEM).+ 3 years of practical experience configuring, supporting, and fixing networks.Experience working with Linux/OSX/Windows operating systems including virtualized environments.Familiarity with Network proxies.Understanding security protocols - SSL, IPSE, ACL, and security policies.Possess an English level equivalent to B2 or higher. Be able to attend the office at least 2 days per week. Preferred Qualifications(Are in addition to the minimum qualifications and are considered a plus factor in identifying top candidates)
Prior experience with ATS products (ESA/WSA/Secure Endpoint/SecureX/Firepower/ThreatGrid).CCNA or Network+/Security+ equivalent and/or Hands-on System Admin Experience.Experience deploying/supporting Windows+Applications in a business/enterprise setting.Understanding deploying/supporting AV in a business/enterprise setting.Outstanding analytical and problem-solving skills, with the ability to establish and maintain confidence and take ownership of issues complemented by excellent teamwork skills.#WeAreCisco#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.
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