28 ene
Syscon Justice System
Nuevo Casas Grandes
.
**WHO WE ARE****Syscon Justice Systems** is an **industry-leading provider** of prison and jail management software for corrections agencies across the world.Some of the largest, busiest, and most complex corrections agencies in the world rely on Syscon and our ever-improving product helps make the system safe, efficient, and improve processes for corrections staff and offenders.
**THE ROLE**We are seeking a skilled and detail-oriented Managed Services Analyst to join our dynamic team.
As a Managed Services Analyst, you will play a crucial role in supporting our managed services offerings, ensuring the smooth operation and delivery of IT services to our clients.You will work closely with clients, internal teams,
and external vendors to provide exceptional customer service and resolve technical issues promptly.
Your strong analytical skills, technical expertise, and ability to thrive in a fast-paced environment will be essential to succeed in this role.
**WHY JOIN US**As a member of Harris Computer Systems, we're proud to provide our contractors an array of benefits, including:- **Team Environment** - A great team that empowers you to grow your abilities and reach your true potential with exceptional colleagues who will help you realize it.- **Work / Life Balance - **We are 100% Remote; you control your flexible schedule.
**RESPONSIBILITIES**- **Client Support**: Serve as the primary point of contact for clients, offering exceptional support and troubleshooting assistance for managed services.
Collaborate with clients to understand their needs, resolve issues, and provide guidance on best practices.- **Service Delivery**: Execute the delivery of managed services according to established service level agreements (SLAs).
Continuously monitor service performance and make recommendations for improvements to enhance service quality and efficiency.- **Documentation and Reporting**: Maintain accurate documentation of client configurations, processes, and procedures.
Generate regular reports on service performance, including incident trends, key metrics, and recommendations for process enhancements.- **Change Management**: Assist in the planning, coordination, and implementation of changes to managed services, ensuring mínimal disruption to clients.
Conduct impact assessments, create change documentation, and communicate changes effectively to stakeholders.- **Vendor Management**:Collaborate with external vendors to coordinate service delivery, resolve issues, and manage relationships.
Evaluate vendor performance, negotiate contracts,
and ensure compliance with agreed-upon service levels.- **Continuous Improvement**:Stay up-to-date with industry trends, emerging technologies, and best practices in managed services.
Proactively identify opportunities for process improvements and implement innovative solutions to optimize service delivery
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.