Customer Care Associate On Site 31/03/23 WGM-241

Customer Care Associate On Site 31/03/23 WGM-241

The Customer Care Associate ll is responsible for answering high volume inbound calls and providing effective quality customer service
regarding property insurance.
Support borrowers and contractors by providing detailed information on their insurance, de-escalate calls and
process complaints and handle insurance disbursements.
Key Responsibilities:

- Delivers timely, accurate customer service ensuring the highest level of satisfaction

Handles inbound telephone calls from borrowers, agents, carriers on their property insurance in order to resolve customer
inquiries
- Updates records and note system as required
- Meets and maintains availability standards, schedule adherence and attendance guidelines




- Assists answering questions in the help desk
- Cross trains to assist with borrower follow ups

Supervisory Responsibilities:
This job does not have supervisory duties
Preferred Qualifications:
Education and Experience
- High school diploma or equivalent experience

Certificates, Licenses, Registrations
- None

Functional Skills
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Must possess effective verbal and written communication skills
- Sound analytical skills

JOB REQUIREMENTS

**Minimum Skills and Competencies**:

- The requirements listed below are representative of the knowledge, skill and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
- High school diploma or general education degree (GED)
- Fully bilingual in English and Spanish
- Must possess effective verbal and written communication skills
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Must possess proficiency in ability to type while speaking to customers




- Ability to work independently as well as in a team environment
- Ability to successfully complete HIPPA certification annually (Health)
- Must be customer-oriented and able to effectively trouble shoot and resolve customer questions and concerns
- Ability to adapt to new situations and learn quickly
- High level of flexibility in a constantly changing
- Ability to multi-task and manage several systems on a daily basis
- Ability to make decisions quickly by balancing company guidelines and customer needs
- High degree of dependability, motivation and flexibility
- You must be able to work a 48 hour weekly schedule Monday through Saturday from 6:00am-6:00pm.
**Desired Skills**:





- Ability to type a minimum of 30 words per minute
- Previous experience in insurance customer service with personal auto, commercial, motorcycle, recreational vehicle, accident and health, supplemental health, and/or homeowners products

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