27 ene
Microsoft
Xico
We're looking for customer-obsessed, solution-oriented team members who will move on after the program training to drive and close Microsoft Support opportunities and ensure customers are supported throughout all stages of the product lifecycle.
**The Support Digital Specialist **leverages Microsoft's unique expertise, including direct access to product teams, to help customers use their Microsoft investments as productively as possible, enabling customer outcomes and consumption.
The Support Digital Specialist will drive new business and work on upselling and cross selling with the Digital SMC (Small, Medium, Corporate) sales teams.
The Support Digital Specialist provides unique expertise to drive the sale and adoption of Support in general and Unified Support specifically.
As part of our transformation, one of our key areas of focus is the modernization of our sales motions.
The Digital Sales organization is an organization with a charter to accelerate Microsoft's growth in its cloud-first, mobile-first businesses along with the traditional businesses.
This organization is at the forefront of establishing a new sales model leveraging modern technology, big data, and analytics to drive impact and targeted sales coverage creating a positive customer experience.
**Responsibilities**:
- Determine strategy for identifying, driving, and closing (new) Support opportunities to enable customer outcomes and drive Microsoft cloud consumption.
- Build and maintain close working relationships with the SMC (Small, Medium, Corporate) teams to identify upsell and cross sell opportunities - ensuring clear understanding of the Microsoft Support value proposition and leveraging customer relationships built by the account team to identify, pursue, and close opportunities.
- Close deals through effective orchestration
- assist and sustain Support opportunities end to end leveraging appropriate account and pre-sales roles to bring the best resources to ensure customer satisfaction and deal success.
- Meet or exceed revenue targets and maintain deal management excellence - executing sales excellence discipline in pipeline hygiene, deal commitment & close planning.
**Qualifications**:
**Required or Minimum Qualifications**:
- 6+ years of technology-related sales or account management experience
o OR Bachelor's Degree in Information Technology, Business Administration, or related field AND 5+ years of technology-related sales or account management experience.
- Fluent in spanish and english
**Additional or Preferred Qualifications**:
- 8+ years of technology-related sales or account management experience
o OR Bachelor's Degree in Information Technology, or related field AND 6+ years of technology-related sales or account management experience
o OR Master's Degree in Business Administration (e.g., MBA), Information Technology, or related field AND 5+ years of technology-related sales or account management experience
- Track record of consistently meeting or exceeding sales targets
- Demonstrable sales excellence discipline
- Executes recognized sales methods, processes, and tools.
**Capabilities & Skills Profile**:
- **
Support Sales Driver - **Ability to: Purposefully plan to achieve results.
Skilled in sales & account planning & influencing stakeholders & decision-makers.
- **Challenger Seller**:
- Ability to: Influence Business & Technical Decision Makers.
Skilled in creating cases for customer change & translating value propositions & solutions into Customer business outcomes, driving intentional sales motions & navigating procurement processes & frameworks.
- **Support Sales Expert**:
- Ability to: Articulate Microsoft Unified Support Subject Matter Expertise.
Skilled in communicating value propositions, executing defined sales motions & leveraging priority offerings to meet customer needs.
- **Support Deal Leader**:
- Ability to: Lead a deal team to ensure success, working in partnership across multiple virtual teams & meeting or exceeding revenue targets.
Skilled in Collaboration, Role Orchestration, Sales process (0-100% lifecycle), Negotiation & Sales Excellence (Lead Management,
Opportunity Qualification, Close Planning, Pipeline & Forecasting)
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
SMC
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