27 ene
Ernst & Young Advisory Services Sdn Bhd
Xico
Date: Jan 23, 2025
Requisition ID: 1577100
Rank: This JD holds good for:
Business Consultant- Manager
Work Experience Business Consultant with 10+ years of experience (Preferred) can take up opportunities in the business transformation engagements across sales, service, marketing & ecommerce functions with the lens of Customer Experience.
Responsibilities, Skills and Expertise Act as a trusted advisor in understanding and analysing client's business problem/vision, conduct current state assessment with business stakeholders via workshop, questionnaire, interview etc.,
analyse the collected datapoints/artefacts and provide meaningful insights/recommendations for future state design.Preferred with business consulting background with sound knowledge of key enterprise business processes, customer touchpoint & journey design, design thinking along with stakeholder management.Should be able to contribute to practice development, thought leadership and business development activities.Either of below domain/function expertise are preferred:Sales – B2B/B2C sales strategy, sales planning, lead & funnel management, field & territory management, order management, CRM digital channels, operating models design, channel & touch point analysis, business case & transformation roadmap.Service – customer service strategy, channel strategy: contact centre, digital and self-service, customer experience management, channel & touch point analysis, business case & transformation roadmap, analysis of customer feedback and associated KPI's.Marketing – B2B/B2C digital marketing strategy & roadmap, industry scan & competitor analysis, marketing operating model, marketing automation assessment & strategy, recommendation for technology improvement and investment.Ecommerce – Ecommerce strategy, research, analytics,
business case & transformation roadmap.Tech/Tools Skills: Should have solid hands-on experience in Design Collaboration tools (Mural/Miro/PPT/Visio) to build and modify CX Journey flows, Personas, Service Design Flows, Process Flows, etc.Good to have vertical & Industry Experience in CPG & Retail, Telecom & Media (TMT), Advanced Manufacturing, Healthcare, Life Sciences, BFSI, or CX Consulting services.Should be able to engage internal & external stakeholders in workshops to deliver CX & Digital transformations.RFP/RFI & Proposals: Own and lead writing and responding to winning RFP/RFI & Proposals addressing Customer Experience, Business Consulting, Digital Transformation, Solution Design.Language proficiency must have - English and Spanish.EY refers to the global organization, and may refer to one or more,
of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity.
Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
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