27 ene
Nokia
Xico
**Come create the technology that helps the world act together**
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks.
Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.
**The team you'll be part of**
The Customer Experience organization provides a common interface to customers including account and relationship management,
acting as the voice of the customer internally and creating demand across our business groups.
While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams.
**What you will learn and contribute to**
As part of our team, you will be supporting Tendering resoponses for Mobile Networks Technical Support Services.
MAIN PURPOSE OF THE ROLE AND KEY RESPONSIBILITIES ARE:
- People manager experience, direct line management handling team of product managers supporting different markets.
- Understand TSS (Technical Support Services) requirements in customer tenders (Request for Proposals i.e.
RFPs) and define Services scope.
- Prepare TSS Services sales proposal as response to customer tenders.
- Define and document technical customer solution, respond to technical sections of tenders, and prepare costing/pricing.
- Acts as a business level contact towards Global Service Unit and Market sales & delivery organization.
- Lead and drive services initiatives towards automation and digitalization.
- Proven track record with Sales, Pre-sales support, Sales Management processes.
- Excellent Rapport & relationship with various stakeholders.
- Proactively assists on engagement with customers regarding Nokia solutions that require consulting-led approach.
- Acts as expert towards new colleagues, providing guidance on offer handling, pointing to additional sources of information, etc.
- Responsible to act as customer success manager to drive E2E care renewals and improve hit rate
- Negotiation skills to defend the case with internal stakeholders and towards the customers
- Own the care renewal business and drive upsell to generate more sales
- Defend services margin during negotiations with a clear value-based pricing rationale.
- Responsible for Service Catalog update process: initiation, creation, update and reporting for relevant Service Businesses as per Regional agreements
- Performs risk analysis of the proposed solution.
Acts as key bridge between sales and delivery phase to identify and manage risks and assure customer satisfaction.
- Invoved in Cost Approval Review process and doing the solution sing-off for product managers to ensure quality of offerings from GSS
- Comfortable managing ambiguity, ability to work under pressure to deliver results and meet timely outcomes.
- Ability to guide team & colleagues to provide bid deliverables (e.g.
SoC, risk log, project, assumptions, SOR, acceptance, etc.)
- Contributes to risk management development by sharing risk management experience,
best practices and thus coaching bid team in risk management
- Reflects actions, opinions and feedback from customers and documenting lessons learned in all sales phases according to bid guidelines.
- Support internal initiatives for Digitalization like X-SU, CPQ, SSD, SPARK, benchmarking, Upsell, KPI, Procurement & new technologies
- Ensures Competences in:
- Competitor analysis, Market Intelligence & Customer Business Understanding
- Customer Business Case & Solution creation, Business Modelling
- Financial Understanding with Customer Pricing
- Relationship management
- Advanced Presentation skills
**SKILLS, EDUCATION and EXPERIENCE**
**Skills**:
- People Management and Team Resource management
- Service Product Management and Service Solution Selling
- Customer Business Understanding and Handling
- Processes, Tools and Risk management
- Bid Management, Scoping, Costing, Pricing & Profitability
- Knowledge of Radio Access
- Flexibility to work beyond working hours and stretch to meet deadlines.
**Education & Experience**:
- B.E./ B Tech/ Masters in Electronics/Communication/Electrical/Telcom/IT
- Experience of 15-20 years actively involved in Telco/IT project planning/implementation
**It would be nice if you also had**:
- Experience in project deployment / field experience / Care Program Management would be an added advantage
- PERSONAL ATTRIBUTES:
- Positive Attitude and Customer focus
- Serving mindset and Team player
- Delivering Quality and Results
- Learning and Discovering
- Innovation oriented
**What we offer**
Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.